1-on-1 Tech Support

If you need a more timely answer to your question, need interactive help, or just some coaching on using your consumer technology, I can offer you two options:

Chris Gardner, Your Tech Coach

First, feel free to contact me for 1-on-1 Tech Support service. Call toll-free 1-855-767-4835, or drop an email to Support@PosiTek.net. My availability is limited, and I don’t provide support outside of regular business hours (Monday-Friday from 9am-5pm Eastern US time). I work on the appointment system similar to your doctor’s office – sorry, I’m not a 24/7 emergency room. My rate is $75 US per each 15-minute block of time ($300 US/hour) and is payable either at time of service or invoiced. I support client needs worldwide (English language only).

Second, for clients in the Washington DC metro area or worldwide who need help including evenings and weekends,  I highly recommend Baer Technology. You can contact them at (202) 364-1000, or via email at info@baertechnology.com. I personally know both Susan Baer and Humberto Neyra and recommend them highly. If you contact them, please tell them I sent you!

Inage from Shutterstock

Regardless of whether you engage me or my partners, we can help you with just about anything in the world of consumer technology. Here are some examples:

  • Protecting your Digital Life including cybersecurity and safe online behavior
  • Computers (Mac and Windows PC) including printers, displays, webcams and other attached equipment
  • Tablets and Smartphones (Apple, Android, Windows)
  • Software including computer applications and tablet/smartphone apps
  • Digital Cameras, Handycams and video editing/transferring to other media
  • Home Theater Systems and Remote Controls
  • Smart Appliances
  • Home Automation
  • Internet use including online services, social networking, and web services

Our coaching help can be used in a number of ways, here are just a few examples of what we’ve already done for clients:

  • We can help you learn how to use the consumer technology you already own and how to get it working better for you
  • We can help you learn the how and why your consumer technology works, so you understand enough about the concepts to be able to solve everyday problems on your own
  • We can talk to your child/children about online safety
  • We can help you make smart decisions about what consumer technology to buy
  • We can create a learning plan for you to help you get smarter about the technology you own, at your own pace
  • We can simply resolve your issue for you, with minimal involvement by you.

Our coaching goal is for you to become confident and independent in owning and using your consumer technology.

Should you require other services or products, we can help you by first assessing your needs, and then providing a plan to meet those needs. For example, you may need:

  • A personal or small business website design and/or hosting services – using the popular WordPress content management system.
  • Career transition services – when you’re retiring, starting your own business, or otherwise losing the support of a company’s IT department, we can step in and help you transition to a new working environment. This includes helping you obtain and setup new equipment, configuring your home office, and arranging for your own business-class email and other services.
  • New computer or device setup and configuration – we can transfer your personal files, install and configure software programs and services, and customize your user experience on your new computer (Mac or PC) or smartphone (iPhone or Android) or tablet (iPad or Android).

Passthrough Costs: In the course of helping you, if we agree that you need hardware, software, or 3rd party services – we can obtain those for you and deliver them to you. You pay the cost of the items and for the time we spend procuring, configuring and delivering to you. 3rd party services include:

  1. Domain Name Reservation Services: If you need a personal or company domain name, we can help you setup an account with a domain name registrar (such as namecheap.com, etc.), and reserve the domain name for your use in email, website and other business or personal needs.
  2. Microsoft Hosted Exchange Services: Many professionals transitioning to private life want to keep using the same kind of capabilities as they enjoyed while in the corporate world. We can help you establish an account with a company that provides such services, such as Sherweb, and setup Exchange services for your personal or business needs.
  3. If you need Microsoft 365 licensing (e.g., for access to Office apps like Word, Outlook, Excel and Powerpoint), we can help you setup an account and subscription.
  4. Website services: We can help you create and maintain a website presence using the WordPress content management system, which is the most popular CMS in use on the internet. We can also help you setup a website hosting service through an excellent provider (e.g., inmotionhosting.com).
  5. If you need separate telephone service (from your home or mobile phone number), we can help you get setup using VOIP telephone service through a provider like Line2.com.
  6. If you need help with other 3rd party services or software, including Software as a Service (SaaS), social networking or other online services, we can help you navigate the often-confusing setup, configuration, and troubleshooting steps.
  7. If you need a new computer or other hardware, we can work with you and providers like Dell.com or Apple.com to order and deliver equipment directly to you, and then help you setup and configure the new equipment. We can also help you shop and buy equipment at local physical stores (Washington DC metro area).

Whatever your needs are in consumer technology, we can help. Contact us today and let us help solve your needs in consumer technology!

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