Ask Your Tech Coach

Chris Gardner, Your Tech Coach

If you’d like to ask a question, please consider first searching for your issue in my Library – there’s a handy site search bar at the top of each page. If you find an article that sounds similar to your issue, please use the comments section below that article to ask your question. I generally respond within a few days.

If you don’t find a similar issue, feel free to send me a question. You can simply email or use the handy form below to Ask Your Tech Coach any question about consumer technology.


Please give me as much information and detail as you can, thanks! I may need to contact you via email to get enough information to give you just the right answer. You’ll get your answer quickest if you provide me with more, rather than less details about your situation. Please include things like: what computer or device you are using (brand, model, type), what software program or app you’re using, what specific issues you are having, how long this has been going on and what if anything you changed or saw. It’s also helpful to include screenshots, an upload button is included below. If you have multiple components connected, please let me know what connection types you are using.

Answers to your questions will be posted in the Library. Please understand that since I am researching your question, answers aren’t instantaneous, although I’ll work hard to get your answer posted, often within a few days. If I’ve previously answered your question (for another reader), I’ll simply send you an email pointing you to the right place – easy as pie!

This website runs on a patronage model. If you find my answers of value, please consider supporting me by sending any dollar amount via Click or tap to open a new browser tab or your Venmo app and send money via Venmo to @positek (send to @PosiTek), or via Click or tab to open a new browser tab or your Paypal app to send money via your Paypal account to (send to, or via Click or tap to open a new browser tab or your Paypal app to send money using your credit card to (no Paypal account required) using any credit card (no Paypal account required), or by mailing a check or cash to LLC 1934 Old Gallows Road, Suite 350, Tysons Corner VA 22182. I am not a non-profit, but your support helps me to continue delivering advice and consumer technology support to the public.

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