Practical Help Library

  • A Cautionary Tale about Scams

    A Cautionary Tale about Scams

    A Cautionary Tale about Scams: a reader relates: My question is what can I do about this to help: My daughter is a college-educated professional woman living in NYC. She’s savvy about using technology and uses an iPhone. Unfortunately, she fell victim to a scam while at an airport waiting to board a plane. She received a phone call from “Bank of America” saying that someone was trying to access her account and steal money. They advised her to transfer […]

  • Phishing – what do I do?

    Phishing – what do I do?

    Phishing – what do I do? A reader asks… I got an email from “ekaterina @ positek . ai”, asking me to fill my personal info on some Google form to participate in some ‘bitcoin giveaway’. As I found it a little fishy, I googled “positek” and found your site, which seems legit to me. This is the second time that I have received such an email in the last few days so i couldn’t hold myself but ask it […]

  • CleanMyMac and/or Malwarebytes

    CleanMyMac and/or Malwarebytes

    CleanMyMac – not an advert: a reader asks… We have Malwarebytes on our computers.  Do I need Clean my Mac? if you’re using the paid version of Malwarebytes, you have an active scanner to prevent malware from getting on your Mac. That’s its primary purpose. By contrast, CleanMyMac (current version X) is more a general-purpose optimization tool for the Mac that includes malware-prevention tools (in the paid version). Both of these are subscription-fee apps, the paid versions provide full-time service. The […]

  • How to Download iPhone Photos to PC

    How to Download iPhone Photos to PC

    How to Download iPhone Photos to PC: a reader asks… I use an iPhone and a PC. In the past, I’ve connected my iPhone to the PC to transfer photos, backup my iPhone and such. I’ve been told that this is passé and that I should be using iCloud to do this. I have expanded my iCloud storage per your previous recommendations and have turned on iCloud Photos and Backup my iPhone. My question is, how do I get my […]

  • Stop Clicking Indiscriminately

    Stop Clicking Indiscriminately

    Stop Clicking Indiscriminately: a reader asks… I keep getting emails and popups from various senders. Every time I click on them to either unsubscribe or try to log in, I end up not getting where I think I need to go. Please stop clicking indiscriminately! Currently about 80% of all email flying around the internet is either junk email, fake email, or hacking attempts. You need to be extremely suspicious of any email you receive. And even more so for […]

  • Transcribe Speech to Text

    Transcribe Speech to Text

    Transcribe Speech to Text: a reader asks… I have a number of audio files (interviews, speeches, etc.) that I need transcribed into text. Are there services that do this, or software products? I’m concerned about the accuracy of transcription. Transcribing audio speech (either live dictation or an audio file) is a lot harder work than one might casually think. There are so many factors at play here: the quality of the audio, the clarity and diction of the speaker, accents […]

  • Another Firestick Issue

    Another Firestick Issue

    Another Firestick Issue: a reader asks… Hello I am unable to listen to audio from my Firestick through my stereo receiver. EQUIPMENT: Onkyo TX-8140 2 Channel Network Stereo Receiver (purchased 2018) with Klipsch speakers (the Onkyo has no HDMI ports); Samsung QN4360RAFXZA 43” QLED 4K Q Series Ultra HD Smart TV with HDR (2019 model); Amazon Firestick 4K (2022). DISH Hopper. CONNECTIONS: Dish -> Samsung TV via HDMI 1; Samsung TV -> Onkyo for audio via optical cable (Optical port […]

  • Ethernet Wiring at Home

    Ethernet Wiring at Home

    Ethernet Wiring: a reader asked: I am getting an electrician to come and install ethernet wiring at my house. We’ve tried several different wifi solutions and none seem to give me a fast enough connection for video conferencing. Three questions: Should I install Cat7 cable or is Cat6 good enough? Also, should I buy the cable and wall plates/Keystone jacks myself? Is there anything else I’ll need? Cat7 costs 50% more than Cat6e, so for residential use it’s probably not […]

  • Unwanted Letterbox in Youtube

    Unwanted Letterbox in Youtube

    Unwanted Letterbox in Youtube: a reader asks… I use Adobe Premiere Pro to edit my videos and post them on Youtube. I upload videos either as 1080p or 720p. Usually this works fine, but sometimes I see letterboxing on the left and right side, even though my videos are 1920×1080 or 1280×720. Is there a quick and easy fix for this? Adobe Premiere Pro is a very powerful video editing tool, certainly overpowered for most casual videographers. But it is […]

  • Maintaining your iPhone in Good Condition: 6 Tips

    Maintaining your iPhone in Good Condition: 6 Tips

    This is a guest article posted by Lisa Smith. There is no denying that iPhones are popular. According to Statista, in the United States alone, there should be more than 110 million iPhone users.  Unfortunately, not everyone is keen enough to put effort into ensuring the device stays in good condition. Perhaps because they are okay with buying a new iPhone model as soon as one becomes available? Regardless, if you are concerned about the well-being of your iPhone, you […]

  • Stop Spam Texts

    Stop Spam Texts

    Stop Spam Texts: a reader asks… I’ve started getting a lot of spam text messages. I know that I can block text messages, but I’m getting a ton of these all from different sources. So I either have to do a dozen blocks a day, and still put up with all these text messages cluttering up my messages app (I use an iPhone by the way). Is there a better way I can stop these? There is but it’s drastic. […]

  • USB Ports at Airbnb

    USB Ports at Airbnb

    USB Ports at Airbnb: a reader asks… I’m going on vacation and will be staying at an Airbnb. The owner says that there are USB ports built into some of the electrical outlets. Is it safe to use these? Hmm, I’m going to defer to safety in my recommendation and suggest you bring your own USB chargers that plug into standard electrical plugs. You didn’t say where you are vacationing, so electrical voltage and plug type may be different – […]

  • QR Code for WiFi

    QR Code for WiFi

    QR Code for WiFi: a reader asks… Hi Chris, I’m a small business owner who provides a public WiFi network to my customers, separate from my private business WiFi. My staff gives out the password to customers on request, but this takes time. Is it ok to post a sign with the WiFi password or is this a security risk? Following your advice, my public WiFi password is long and not easily guessable, and I use WPA2. Congrats on keeping […]

  • Gmail Security Lockout

    Gmail Security Lockout

    Gmail Security Lockout: a reader asks… I received an email from Google the other day declaring: “On May 30, you may lose access to apps that are using less secure sign-in technology. Google will no longer support the use of third-party apps or devices…” I have been accessing both my AOL and Gmail accounts on my 2015 MacBook Pro and iPhone 6 using the Apple Mail apps (in a combined inbox). I also have a dormant Google Chrome app that […]

  • PC Clipboard

    PC Clipboard

    PC Clipboard: a reader asks… I use a Windows 10 PC. I know that I can copy and paste things from one window to another by using Ctrl+C and Ctrl+V. That seems to work fine for most things, but it’s limited in that I can only paste the last item I copied. Is there a way to be able to copy more than one thing? You’re using the ‘invisible’ clipboard that works on all computers. You copy something to this […]

  • New Windows 11 Laptop

    New Windows 11 Laptop

    New Windows 11 Laptop: a reader asks… I have a small business and am looking at upgrading our laptop PCs. It’s been awhile, but I’m partial to either Lenovo or Dell brands (as I see you’ve recommended elsewhere). While I’m comparing various models, what are the basic specifications that I should be looking for at this point in time? Specifically, processor, RAM, & storage space? We don’t do any ‘heavy lifting’ with our laptops, mostly just using Outlook and other […]

  • Emojis on Computer

    Emojis on Computer

    Emojis on Computer: a reader asks… I really like how I can use emojis on my phone in just about anything, including email. But using them on my computer is not so easy! The only one I’ve found that works reliably is the smiley face using a colon : and a close parentheses ) together 🙂 – on my PC that turns into the smiley face which I use in emails. Is there an easy way to use other emojis […]

  • Update your Computer!

    Update your Computer!

    Update your Computer! a reader asks… Is it important to update my computer? Even with automatic updates turned on, I keep getting bugged to install updates to my computer and my smartphone, not just the operating system but also apps that I’ve installed. They come constantly, and I’m inclined to just ignore them when they pop up. Please, please don’t ignore update notifications. Your computer can quickly become unsafe if you are using outdated software. It doesn’t matter if you […]

  • Scams Galore

    Scams Galore

    Scams Galore: a reader asks… I’ve noticed lately that I’m getting a lot more scam emails, phone calls and even text messages. Sometimes it’s hard to recognize them as scams. For example, this fake Paypal email. Is there a way to stop all this nonsense? The only way to stop this is to stop doing anything online (and/or in person). There’s just too much potential money to be made for scammers to stop dreaming up new ways to scam you […]

  • Outlook Glitch Solved

    Outlook Glitch Solved

    Outlook Glitch Solved: a reader asks… I use MS 365 with Outlook on my Windows 10 PC, and after a recent Windows Update notice that my applet list which usually sits below the list of favorites and folders on the left-side of Outlook is now a vertical bar to the left of the favorites and folders list. I’ve closed and reopened Outlook, restarted my computer and it’s still there. What can I do to fix this and put the applet […]

  • Old PC, New Life

    Old PC, New Life

    Old PC, New Life: a reader asks… I have a 5 year-old Windows 10 PC that has been giving me trouble. I know these things are like kleenex, and should probably replace it, but I want to avoid that if possible. Is there anything I can do to breathe new life into my older PC? I’m pretty handy with a screwdriver and can follow instructions 🙂 Five years ago was still the early days for Windows 10 (it was released […]

  • Gmail Missing Mail

    Gmail Missing Mail

    Gmail Missing Mail: a reader asks… I been using Gmail for years, and have lately been having trouble. Emails I expected (including your newsletter) aren’t appearing in my inbox. Several people have told me they emailed me but I haven’t received the emails in my inbox, and don’t see it in the Spam folder either. Can you help? I think the answer to your quandary is in the way that Gmail has configured their webmail interface at https://mail.google.com. Google changes […]

  • More OneDrive Tips

    More OneDrive Tips

    Hi, thanks for your article on moving the OneDrive location. I have different question – can I use OneDrive for all my personal files? Not just the Microsoft Office files. I’ve used Dropbox and Google Drive, but having 1tb of storage space on OneDrive means I could back up everything, and have it available to me anywhere anytime. So first, is it secure enough to use for everything? And second, how would I set this up to make it as […]

  • Verizon.net Email on Outlook

    Verizon.net Email on Outlook

    Hi, I have a Verizon.net email account, and I’ve been using it on Outlook 2013 using that on my Windows 10 PC. It’s been having a lot of trouble working ok, and I’m not sure why. Can you help? Let me start by saying that you shouldn’t be using an old version of Outlook. Old versions of application software are significant security risks, and you don’t want to lose control of your email account. Onto why you’re having trouble accessing […]

  • Move OneDrive Location

    Move OneDrive Location

    Move OneDrive Location: a reader asks… I use Microsoft 365 and have the OneDrive app installed. On my PC I have two internal hard drives, one that holds my operating system and one where I store my personal files and data. When I setup MS 365 and installed OneDrive, it installed it in my personal folder space, which is on the C: drive. How can I move that to the other drive? When you install either MS365 or the separate […]

  • Tech Updates

    Tech Updates

    Tech Updates: a reader asks… Do I need to apply updates to my computer, smartphone, tablet, etc. as soon as they become available or can I delay things? Annoying as always, keeping your technology up-to-date is a chore, but a necessary one. Some things get updated once a year or so, some once a month, some even more often. The main reason for keeping up-to-date is for your own security. Out-of-date software, firmware, operating systems, etc. are a security concern, […]

  • Speech Recognition

    Speech Recognition

    Speech Recognition: a reader asks… I’d like to explore how I can write on my PC. I’m recently retired and over my career there was never a need to learn to type, so I didn’t. I always had a secretary who took shorthand and not only transcribed what I dictated, but also cleaned up what I said so it looked good on paper. Has computer technology advanced to that point yet? I’m considering writing a book, so I looked into […]

  • Auto-iMessage from my iPhone

    Auto-iMessage from my iPhone

    Auto-iMessage from my iPhone: a reader asks… My mother is forgetting a lot of things lately, and I’d like to remind her to take her pills every day. We both have iPhones and I’ve been sending her a text message to remind her. That works just fine except that sometimes I forget to send her the text. Since I’m saying the same thing every time, is there a way to schedule a repeating text message? I can’t find any way […]

  • Zoom Tip, Permissions

    Zoom Tip, Permissions

    Zoom Tip, Permissions: a reader asks… Like many people during the pandemic, I use Zoom a lot. Recently I upgraded to a Pro account and now have a lot more choices about things I can do. I can’t seem to find all the controls and permissions options, esp. for my participants. Do you have any tips? Zoom has a ton of features and capabilities, and most people barely scratch the surface of what they can do with Zoom. So kudos […]

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