What Information Do We Collect?
When you enter the PosiTek.net® website, we collect your browser information (which typically includes browser type, version, host operating system and browser language) and IP address. PosiTek.net® uses your IP address to help diagnose problems with our server and for other administrative purposes including, but not limited to, directing you to a geographically closer data center or providing you pages in your country’s local currency/language. We also use IP addresses to gather broad demographic information from all visitors. You can browse this entire website without giving us any additional information.
Should you choose to avail yourself of a service offered on our website, we may collect certain information about you:
- For newsletter signup, you must provide an email address (so we can send you the newsletter), and you may choose to give us your name (optional).
- For 1-on-1 Tech Support service, you may choose to give us additional information including address, phone number, IM address, Skype address, Google Hangout address, Facetime address, or other contact information. During the course of the tech support session, you may also give us additional information on your personal consumer technology, and give us access to your computer – and by extension your personal data. If you choose to do this, know that we will never access your personal data without your express permission, and that our remote access to your computer is fully controlled by you, is temporary, and can be revoked at any time. And we will always keep whatever information you share with us private between you and us to the extent of the law.
PosiTek.net® uses third party credit card processors including Paypal to process payments, and none of the information you provide to those 3rd party processors is collected by or accessible to PosiTek.net® with the exception of your name, email address, phone number, the purchased product or service details and the total amounts collected by the third party processor. PosiTek.net® only uses third party payment processors who are PCI Compliant. We certify that the PosiTek.net® website is fully compliant with all laws, regulations, and policies in effect for the control of credit card information.
PosiTek.net® may use aggregate general and demographic information (such as your zip code) should you choose to share such information with us. Aggregate demographic, sales and traffic information data is used for improving the services offered at PosiTek.net® and to develop marketing programs. PosiTek.net® may also provide aggregate (but never personally identifiable) statistics about our members, sales, traffic patterns and related site information to third-party vendors and our advertisers.
Should you choose to give us any additional personally identifiable information, we will hold this information with the same level of security that our payment processors protect your credit card information. Voluntarily submitted profile details we may also collect from you may include:
- more detailed contact information (including an animated picture of yourself);
- information regarding your personal or professional experience and interests;
- information about your technology, devices, computers, software, and peripherals, and
- information regarding your experiences with our services.
If you post any comments or questions in the comment areas of any part of Practical Help, please know that this information is publicly viewable and we make no guarantee of security other than that we will not allow any other website visitor to change your comment or question. Should you wish to retract or change a comment or question, just email us at Support@PosiTek.net and we will remove the original comment to allow you to post a revised comment. Your comments are stored on our databases and we have complete control over their visibility – inappropriate comments will be deleted. However, PosiTek.net® takes no responsibility for the content of any comments you or any other website visitor chooses to post.
Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyze the profile of our visitors. They make it easier for us to help you, and tailor our website to improve our service to you. We will not resell or share any information gathered with our cookies to a third party. Should you choose a paid service, you will visit the website of our payment processor for the purpose of completing your transaction, and only the information needed to complete your transaction, which will never be visible to the PosiTek.net® website.
Your ability to monitor and control cookies
Website visitors have the opportunity to set their computers and/or web browsers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalized services cannot then be provided to that visitor.
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. This may, however, prevent you from taking advantage of all the services that PosiTek.net® has to offer.
Our Primary Use of Your Personal Information
The information you provide to PosiTek.net® will be used for the following reasons:
- to ensure that content from our site is presented to you in the most effective manner and to personalize your visit to our site;
- to enable us to continuously enhance the PosiTek.net® service, to provide you with relevant information, products or services which we feel may be of interest to you;
- to occasionally carry out market research including internal analytical research which will enable us to constantly improve your experience on PosiTek.net®;
- to carry out our obligations arising from any agreements that may have been entered into between you and us;
- to allow you to participate in interactive features of our service, when you choose to do so; and
- to notify you about changes to or other information about our service.
PosiTek.net periodically contacts members using information supplied by members. Members may opt-out of receiving certain mailings, such as PosiTek.net newsletters and marketing mailings by clicking the unsubscribe link at the bottom of such mailings.
PosiTek.net may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to notify you that a particular service has been improved or suspended. The only way you can opt out of receiving these types of administration communications would be to unsubscribe.
Additional Uses of Your Personal Information
Disclosure of Your Personal Information
We reserve the right to disclose your personal information, without prior notice to you, as required by law, or when we believe that disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process served on our web site. Additionally, we may share your personal information when we believe it is necessary to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the PosiTek.net® service or using the PosiTek.net® name, or to prevent imminent bodily harm. This may include sharing information with other companies, lawyers, agents, law enforcement or government agencies.
We employ service providers and other companies and individuals to perform functions and provide services on our behalf who may have access to your information needed to perform their functions and also to provide you with the services that you have requested, but these service providers may not use it for any other purpose. Such service providers may include credit card transaction processors, communication platform providers, and hosting services providers; the information that could be provided to these service providers may include but is not limited to names, email addresses and other information provided by you. Such service providers will be subject to appropriate contractual arrangements and security obligations as required by applicable law, and your privacy rights are subject to these other providers, not PosiTek.net®.
Our Storage of Your Personal Information
We may hold your personal information on our systems for as long as you use the services you have requested. If you choose to unsubscribe from our newsletter service, we will immediately purge your information from our web servers. For any other services, we may maintain your information for a reasonable period of time after such service is rendered to permit us to provide you with follow-on service, and to maintain any benefits you accrued while your prior service relationship was in effect.
In some circumstances it may be necessary to retain your personal information to deal with any disputes. Accordingly, PosiTek.net® may store messaging transcript data (including message content, names, email addresses times and dates) arising from the use of PosiTek.net® services for a period necessary to fulfill such purpose. We will ensure that all personal information supplied is held securely. Your contribution to information exchanges on PosiTek.net®, and any information linked to such information exchanges, may be maintained indefinitely by PosiTek.net® in order to serve the site’s intended purpose.
Any of your personal information held on our web servers will also be stored on our backup system, which is kept in case of loss of data. It may be that where data is lost, the personal data held on you as part of our backup system is used to restore our website to its status from the latest backup prior to the loss of data. All personal data (including communication data) stored on the backup system shall be held in a secure manner in compliance with applicable law.
Unfortunately, no transmissions of information via the internet is 100% secure. Although we will protect your personal data once we have received it on our site, we cannot guarantee the security of any data during the transmission to our site; any transmission, therefore, is at your own risk. Our protection of your personal data is limited in that we assume no liability over information you wish to share with us.
We recognize that computer and online account hacking is a serious concern. In order to help safeguard your credit card information in this environment, we do not process financial transactions on our website; we send you to our secure, PCI-compliant credit card processors for all financial transactions. That way, your credit card information remains separately secure. Our website is secured by SSL encryption, and is continually monitored for security. None of your sensitive credit card information (to include card number, expiration date and CVV code) is ever accessible by PosiTek.net®.
Email and Spam
For our email newsletter and other marketing and information services, we send emails out through our own mail server, and scrub our list regularly. Plus we are on guard to prevent our mail server from being listed as a spammer. If you subscribed to our newsletter service and are not receiving emails, please send us a note to Subscriber_issues@PosiTek.net.
Every email you receive from us has an unsubscribe link at the bottom. We subscribe to the tenets and fully comply with the CAN SPAM Act and will act promptly to remove your email from our lists if you unsubscribe or our messages are rejected by your email service or blocked in any way. For your security, your subscription page can only be accessed from the links in our newsletter emails. And we don’t use your email address for anything else, nor sell it to 3rd parties!
Advertisers and Links to Other Web Sites
While the PosiTek.net® website does contain links to other websites, none of these are intended or implied as advertising or endorsements of third-party products or services, except where we specifically state our recommendations. The PosiTek.net® website does contain third party advertising and/or sponsorship blocks, and should you click on any advertising or sponsorship block, we assume no liability for any consequences to you or your personal data. When viewing our Content on other websites such as Youtube, Vimeo, and iTunes/Liberated Syndication, you may see advertising from which we may receive remuneration. You are under no obligation to respond to or click on any 3rd party advertising on this website or any other online resource.
The PosiTek.net® website may, from time to time, contain links to and from the websites of our partner networks, third-party vendors, and affiliates. While we form relationships with partners to promote PosiTek.net® and encourage new members to join our Network, we do not accept any remuneration for any links, images, or descriptions which we may display from time to time, outside of specific 3rd party advertising listed below. Any specific products or services which we either recommend or otherwise make reference to, are completely without any remuneration or consideration for said display.
This site contains links to other sites. PosiTek.net is not responsible for the privacy practices or the content of such websites. Therefore, if you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check those policies before you submit any personal data to those websites.
3rd party Advertising
- Google’s use of the DoubleClick cookie enables it and its partners to serve ads to you based on your visit to our website and/or other sites on the Internet.
- You may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting Ads Settings.
Users Under Age 13
A Note for Parents Concerning Privacy
PosiTek.net is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. PosiTek.net® seeks to encourage children to consult with their parents before using any website. However, PosiTek.net® believes that parents should supervise their children’s online activities and teach their children about safety of their information and safety on the internet. While we don’t believe that any of the commercially-available parental control tools and software can replace supervision and education, you may choose to avail yourself of such parental control tools and software available from online services and software manufacturers that help provide a safe online environment for children to work within. These tools can also prevent children from disclosing personal information without parental permission.
- Mail: PosiTek.net, LLC, Att: Chief Privacy Officer, 1934 Old Gallows Road, Suite 350, Tysons Corner, VA 22182
- Email: privacy@PosiTek.net
- Telephone: 855.767.4835
You have the right to request a copy of the personal information PosiTek.net® holds about you and to have any inaccuracies corrected. There may be a small charge for such administration requests. All such inquiries should be sent to our Chief Privacy Officer. Additionally, you may at any time submit changes or updates to your information, or complete removal of such information. If you do not receive acknowledgement of your inquiry or if your inquiry has not been satisfactorily addressed, you should contact the Council of Better Business Bureaus, Inc. at firstname.lastname@example.org