AOL blocking email

aol-not-accepting-email-help-page-screenshotAOL blocking email: a reader asks…

I switched from verizon to AOL Mail,now my friend (who sent me an e-mail (from [something] and AOL blocked it. How can I get e-mails sent to me to go thru? He gets e-mails from me but I can’t get his back. What do I need to do?

AOL’s anti-spam features are pretty harsh, meaning that if your friend sent you an email and AOL decided they don’t like the sending server (in this case, Comcast’s), they block email from that server, including any of the users who use that server. AOL decides they don’t like a server if their email system receives a lot of spam from that server. Notice I said ‘server’ not ‘user’. Comcast has thousands of users sending email out through their servers, and any one of them who acts like a spammer can get the Comcast server blacklisted.


no-spam-graphic-image-from-shutterstockYour friend has a limited ability for recourse. All they can do is contact their internet service provider (Comcast) and complain that their emails are being blocked by AOL and can’t get to you. It’s then up to Comcast to contact AOL and get their server de-listed from AOL’s server blacklist. Your friend can read up on AOL’s ‘help’ page for this at and can tell Comcast to visit and submit a request.

AOL (as all internet service providers) is fighting against the tide of spam that makes up well over 80% of all email messages circling the globe microsecond by microsecond. Unfortunately, AOL doesn’t really care much about delivering legitimate email, they are more concerned with blocking spammers. This is an ongoing problem with no great solution in sight.

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