Fake Blue Screen of Death
Fake Blue Screen of Death: a reader asks…
Hi Chris, I’ve been getting the dreaded “Blue Screen of Death” on my computer at odd times, usually about once a day or every few days. Here’s a screenshot. Should I call the support number listed? I’m very worried my computer is really messed up. Also, how did this happen, I’m using the protection programs you recommended!
Stop, do not proceed. This is a scam. I’m glad you sent me a screenshot. A true Windows BSOD happens after Microsoft Windows crashes. The fact that you have your Windows 7 Start button and taskbar means that Windows is still working. the border around the BSOD is a typical program window, so it is definitely not a BSOD, just a craftily-made scam. A true BSOD is pretty unintelligible, and doesn’t give clear instructions, nor a phone number to call.
Whatever you do, do not call the number. Likely the scammer/hacker on the other end will try to talk you into letting him/her remote control your computer, and may want your credit card number so they can charge up fake fix-work. It is pretty easy to create a window that will display in a web browser that has few of the usual things a browser window would show, like the favorites bar and menu items. Scammers then distribute a hyperlink to this web page that can be in an email, PDF or web page, and hidden or made to appear in any way they like.
It’s unlikely that just showing that web page infected your computer, but you should update and scan with your protection programs. You should know that no protection is 100% effective, and hackers are always dreaming up new ways to fool people. It’s not a shortfall of the protection programs, it’s a shortfall of human nature. We are trusting souls and often lack the appropriate level of paranoia that the digital age requires.
This website runs on a patronage model. If you find my answers of value, please consider supporting me by sending any dollar amount via
(send to @PosiTek), 
(send to Support@PosiTek.net), 
using any credit card (no Paypal account required), using Zelle, Apple Pay or Google Pay, or by mailing a check or cash to PosiTek.net LLC 1934 Old Gallows Road, Suite 350, Tysons Corner VA 22182.
I am not a non-profit, but your support helps me to continue delivering advice and consumer technology support to the public.
Thank you!
Author: Chris Gardner
Your Tech Coach at PosiTek.net
There are currently 1277 reader comments on published articles, care to join in? Use the Leave a Comment form below/at the bottom of any existing comments. This is a good place to ask follow-on questions on this subject.
