Got new tech? Get help here!

Christmas woman with holiday wrapped presents, image from ShutterstockSo yesterday you unwrapped some shiny new presents, and among them were one or more new consumer technology – computers, tablets, smartphones, e-readers, software, online services or subscriptions, etc. So now you have a two-fold task. First, you may have some initial setup to do, to get the tech working for you. Second, you need to learn how to use it. You may flip through the quick-start guide or user’s manual that came with it, but really want to cut to the chase and get just the info you need. In some cases, you can use the resources of the company where the gift was purchased (Apple, Google, Best Buy, etc.), but more often than not, you’re pretty much on your own. If you don’t have a handy geek relative or close friend to help you, feel free to use our Ask Your Tech Coach feature.


Image of a young man helping a mature man with his desktop computer, image from ShutterstockWhen you ask for help, please give me as much info as you can about your new tech: the device name (brand, type, model number, or name of the service or subscription), and what you’ve done so far to start using it. And please let me know (as best you can) what specific areas you need help on. I’ll do my best to help you. Answers to your questions will be posted in our library, and I’ll email you a link to the answer as well. While free, this kind of help is not instantaneous, I take the time to craft exactly the right help you need.

Image of senior couple being helped by a tech coach, from ShutterstockIf you need more immediate or hands-on help, check out my 1-on-1 Tech Support feature. You can make an appointment online, call me toll-free (855) 767-4835, or send an email to I’ll work out a time when I can help you either over the phone, using video chat, gaining (with your permission) remote control over your Mac or PC, or if you’re in the Washington D.C. metro area, I can come to your home or office and help you directly. My fees are simple: free consultation and diagnosis/assessment, and then $50 US per 15 minute block for as long as you need my help. My goal is to leave you feeling like you got a great value for your tech support dollars!

Even if you like to figure things out for yourself, I can help you with setting up your new computer, device, or service so it works best for you. Our wonderful 21st century digital lives have powerful and complicated technology, and often the best way to use this technology is not readily apparent. Contact me today!

This website runs on a patronage model. If you find my answers of value, please consider supporting me by sending any dollar amount via Click or tap to open a new browser tab or your Venmo app and send money via Venmo to @positek (send to @PosiTek), Click or tap to open a new browser tab or your Paypal app to send money via your Paypal account to (send to, Click or tap to open a new browser tab or your Paypal app to send money using your credit card to (no Paypal account required) using any credit card (no Paypal account required), using Zelle, Apple Pay or Google Pay, or by mailing a check or cash to LLC 1934 Old Gallows Road, Suite 350, Tysons Corner VA 22182. I am not a non-profit, but your support helps me to continue delivering advice and consumer technology support to the public. Thank you!

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