Kindle App Snafu

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Kindle App Snafu: a reader asks…

My Windows 10 computer has the Kindle app installed but I can’t sign in. Even though I use the correct username and password, it keeps giving me an error. What should I do?

I going to go out on a limb and assume you have 2-factor authentication turned on for your Amazon.com account. That means that anytime a new app or device tries to log into your Amazon account, you have to authenticate, usually with a six-digit code that was texted to you.The problem is that the Kindle app (in the Windows Store) was never updated to be able to handle 2-factor authentication. Basically, it’s broken. So I have two possible solutions for you.

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google-2-factor-authentication-graphicFirst, you can temporarily disable 2-factor authentication on your Amazon account, run the Kindle app and log in, and then go back and re-enable 2-factor authentication. This is a workaround for someone not doing their job (Kindle app developers, I’m calling you out). To disable 2-factor, visit https://www.amazon.com/a/settings/approval and click the Disable button, then confirm it. When you’re done, visit the same web page and enable the feature.

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Second, you can skip the new Kindle App and just download the standard, full-featured Kindle app from Amazon.com. That’s at https://www.amazon.com/Amazon-Digital-Services-LLC-Download/dp/B00UB76290. It’s free, and will give you access to all your Kindle books. It works with 2-factor authentication as well.

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