Malwarebytes Hates Chrome

malwarebytes-scan-results-chrome-screenshot

Malwarebytes Hates Chrome: a reader asks…

I have a Windows 10 computer (Dell) with Malwarebytes Premium (version 3.3.1) installed and running to protect me. I also use Google Chrome and am using the current version (62.0.3202.94). For about the last 2 weeks or so, Malwarebytes has been scanning my system and finding Google Chrome’s “Secure Preferences” as a potentially unwanted program (PUP). The first time it came up I quarantined as suggested, and restarted my PC. It keeps coming back every time Malwarebytes does a scan. What should I do?

This is a problem with that latest version of Malwarebytes, and the latest version of Google Chrome. I’m assuming at some point, Google and Malwarebytes will work together to resolve the conflict. Until then, you can just ignore the fake infection. Chrome’s Secure Preferences are not malware nor are they a potentially unwanted program. To ignore the infection, don’t bother to remove and restart, just close the infection popup window each time it opens on your desktop.

Advertisement

If you’d really like to resolve this so Malwarebytes doesn’t flag Chrome’s Secure Preferences as a PUP, then you have two choices. You can simply add those two entries into the Malwarebytes’ Exception list, or you can go through a complicated process to reset Google Chrome (on all computers that you use it).

Malwarebytes lays out the general process to add the exception in their support document at https://support.malwarebytes.com/docs/DOC-1058. The specific things to add are listed at the bottom of their support document https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/, matching the two items your screenshot shows. That support document also lays out the complicated process to clear the issue from Chrome. Heed the warning to do this in the exact order stated.

This problem can be even more complicated if you use Google Chrome on more than one computer. Basically, you have to complete the first part (turning off Sync, restarting, scanning and removing, restarting) on each computer before you re-enable Sync.

Advertisement

Personally, I think the problem is a minor annoyance and not worth the time to go through the convoluted resolution process referenced by Malwarebytes.

 

Leave a Comment

Your email address will not be published. Required fields are marked *

Copyright ©2018 Practical Help for Your Digital Life®. All Rights Reserved. Your use of this website implies that you agree to PosiTek.net® Terms of Service and Privacy Notice policies