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"I'm all about helping you deal with our 21st century high-tech digital world so you can enjoy a healthy and secure digital life!"
About Me
Hi! I'm Chris Gardner, Your Tech Coach giving you Practical Help for Your Digital Life® since 1996. My job is to translate geek-speak into clear and concise advice and give you easy-to-understand how-to's and instructions about your consumer technology products and services.
Browse my library with over 1,000 of the types of questions and answers we all have about our consumer technology. Better yet, use the search bar above or pick a subject or keyword below to see a list of related posts you can read. And please sign up for my free weekly digest and occasional email alerts!
If you don't find the answer to your question in my library, ask me a question - anything about consumer technology. I answer questions large and small, from how to use Siri on an iPhone to how to protect your computer, tablet or smartphone. I take arcane language from manuals and translate that into easy-to-follow instructions. This gives you better ways to use your consumer technology - helping you get more out of the gadgets and services you already own and use.
I provide all the above, supported by my readers who find my answers valuable (patronage model). Please consider supporting me by sending any amount via 
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I am not a non-profit, but your support helps me to continue delivering advice and consumer technology support to the public.
If you need more immediate or direct support, please see my 1-on-1 Tech Support page. I don't profess to know everything about everything, but I'm great at finding and giving you exactly the right answer in the way you need to hear it. Give me a try and let Your Tech Coach help you get your technology working for you, not the other way around!
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1934 Old Gallows Rd. Ste 350
Tysons Corner VA 22182
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What’s a Troll?
Wikipedia defines a troll as “a person who sows discord on the internet by starting arguments or upsetting people, by posting inflammatory, extraneous, or off-topic messages in an online community (such as a newsgroup, forum, chat room, or blog) with the intent of provoking readers into an emotional response or of otherwise disrupting normal, on-topic discussion, often for the troll’s amusement.” Of course, this definition is wholly subjective, and what may look like trolling to one person may look to another like legitimate contributions to a discussion, like playing ‘devil’s advocate’.
I sometimes get comments on my website from people who disagree with me and write nasty things. Sometimes I send such comments to the trashcan, and sometimes I allow them and respond, depending on the situation. I moderate every single comment on this website and try very hard to weed out the trolls, never giving them any satisfaction or even visibility. Many online journalists are either spending inordinate amounts of time moderating their reader comments, or in some cases they simply don’t allow comments. The sad fact is that people who might be very nice to you in person can be exceedingly nasty when they are anonymously posting on the internet.
What trolls will often do is conflate different issues, cite fake information or made-up statistics, and often use invective and inject vitriol in their words. It’s usually easy to spot a troll online, and the best way to deal with them is to ignore them. Responding to trolls simply eggs them on, so don’t – please!
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