Quirky Mouse

yellow-computer-mouse-image-from-shutterstockQuirky Mouse: a reader asks…

I have a weird problem, it seems my Lenovo Windows 10 computer freezes often, clicking doesn’t do anything, especially in Google Chrome. This is happening more and more lately. Can you help?

After a bit of back and forth discussion and observing what was happening, I determined that the problem wasn’t with the computer or any of the programs – it was with the mouse. The key top solving the mystery was watching the user try to log in. It took several tries after typing in the password – clicking the login button didn’t do anything until maybe the 4th try.

Advertisement

The user had a stock Lenovo desktop PC with a Lenovo wired mouse, and I worked remotely with her and her computer so I could only see her screen, move her cursor with my mouse and type characters on her computer with my keyboard. We tried checking for problems with memory, disk use, Google Chrome settings (and even tried my fix for Slow Chrome), and every time I tried to experience the problem (using remote access), I couldn’t find it. But when the user used her computer, things didn’t work. Process of elimination pointed to a problem with her input hardware, specifically the mouse.

The mouse that came with the computer is likely the cheapest variety the manufacturer can get, to keep the total price low. Fortunately, it was easy tofor her to replace her mouse, and that completely resolved her issue. Just goes to show that what looks like a frozen computer may not be that at all!

This website runs on a patronage model. If you find my answers of value, please consider supporting me by sending any dollar amount via:

Click or tap to open a new browser tab or your Venmo app and send money via Venmo to @positek
(@PosiTek)

Click or tap to open a new browser tab or your Paypal app to send money via your Paypal account to support@positek.net
(Support@PosiTek.net)

Click or tap to open a new browser tab or your Paypal app to send money using your credit card to support@positek.net (no Paypal account required)
(using any credit card)

or by mailing a check/cash to PosiTek.net LLC 1934 Old Gallows Road, Suite 350, Tysons Corner VA 22182. I am not a non-profit, but your support helps me to continue delivering advice and consumer technology support to the public. Thanks!

Leave a Comment

Your email address will not be published. Required fields are marked *

For security, use of Google's reCAPTCHA service is required which is subject to the Google Privacy Policy and Terms of Use.

This site uses Akismet to reduce spam. Learn how your comment data is processed.