Verizon email to AOL

verizon-aol-logosA reader asks…

I recently received an email from Verizon telling me my email account was being discontinued (I use Verizon webmail). I was given a choice of moving to AOL or another email service. I’m not sure what to do.

If you use a verizon email account for your primary email, then yes, it’s time you switched, because Verizon is ditching its branded email service. Years ago, Verizon bought AOL and so for years the company has been supporting two completely separate email systems. Verizon has decided this practice costs too much, and elected to keep AOL up and running and closing down email services. You can read their announcement at


Verizon gives you a few choices. You can keep your email address by following their instructions on migrating to another email service. If you choose to switch over to AOL mail, then Verizon will transfer your calendar and contact information as well as all your saved emails and folders. The process is pretty seamless and the only change you’ll make is going to instead of to read and send emails. You can keep using your email address.


gmail-logoIf you decide you don’t want to use AOL, then you’ll have to manage the migration yourself. If, for example you choose to go to Gmail, then you can use the Gmail importer to bring all your emails from Verizon over to Gmail. Visit the Gmail settings for Accounts and Import and click the Import Mail and Contacts link. Follow the on-screen instructions. Sorry, your calendar won’t get imported, for that you’ll have to go to, open the Settings and choose the Import Calendar link. You’ll need your Verizon information to complete these tasks.

An alternative would be to export your Verizon email, contacts and calendar events and then import them into Google (or another service provider).

The simplest method is to have Verizon switch you over to the AOL mail platform. Things will work fairly close to the same as they did before. You can always choose to move to a different platform later on. If you do choose to go to Gmail, check out my article Gmail Organizing.


  1. I received the notification and am not sure what to do. I currently have my Verizon email auto-forwarded to a gmail account, and I want to keep that going. Should I choose option 1 (transfer to AOL) or option 2 (go to a 3rd party)?

    • If you want to keep the email address, you’ll have to do two things. Choose Option 1 and have your Verizon email account transferred to AOL, following Verizon’s instructions. Once that’s done, log in to and set email to auto-forward to your Gmail account.

      This is necessary for anyone who has online accounts at other places (, Apple ID, online banking, etc.) that are tied to the email address. If possible, you should update your email address at those online accounts, and then you can just ignore the message and your email account will be auto-deleted at some point by Verizon. But sometimes it can be problematic to change an email address (such as with your Apple ID and some banks), so you need to preserve the email address. The only way to do that is to choose Option 1 to transfer your Verizon email account to AOL. Don’t worry, you can still keep and use the email address, and with auto-forwarding turned on, you won’t miss a message sent to your old email address.

  2. Carmen Raimondo

    I just found out today of all these changes with the verizon e-mails. I did not receive any communication by mail. I think it would have been helpful to be informed in your monthly statements. Unless I missed it…??
    Would you please give me a STEP-BY-STEP guide to find my “ex” verizon e-mails? when I have my AOL on?
    And, in creating a new password means that my AOL password has also changed..?
    I am really confused!!

    • Hi Carmen, thanks for your comment. It’s possible that your spam folder captured the email(s). Verizon has been pretty bad about notifying customers of the change, so it’s also possible you just never got sent notification. Sorry surprise. Without knowing your specific situation I can’t create a step-by-step guide for you. I’m guessing that you already have an AOL account, but recognize that the Verizon change is only for their email to an AOL account using your current Verizon email address – it won’t combine your Verizon email with your separate AOL mail.

      So no, if you were able to follow Verizon’s instructions to transition your email to AOL, that has nothing to do with your pre-existing AOL account so wouldn’t affect your AOL password.

      The message I and others got from Verizon said that Verizon webmail would be no longer available after a certain date (which has already passed). So now if I try to go to, I get an error – Verizon has taken that web address down. Verizon’s email warning said this would happen, and that I needed to take action before the date or lose my email. That may be where you are now.

      Your only recourse at this point is to contact’s (nasty) support and see if they can do anything for you. If you didn’t receive a notification from Verizon with a link to transition your email, you might be able to get them to do something. You can read their FAQs about this transition at

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