Where did Airdrop Go? a reader asks… I updated my iPhone 6s to iOS 11 and everything is working great. Except for one thing. I can’t find Airdrop anymore! Did Apple discontinue that feature? No, they just did a nice job of hiding the control for Airdrop. When you have the Airdrop menu open, you can choose to either have Airdrop off, open for only your contacts, or open for anyone in range of your iPhone’s Bluetooth connection. Those choices […]
Windows 10 Protection: a reader asks… Ok, one more time, what protection should I use for my Windows 10 computer? Short answer: the built-in Windows Defender supplemented by a subscription to Malwarebytes Premium. Sure, Norton, Bitdefender, ESET, McAfee and others will attempt to convince you that you need their protection, but the truth is that for many/most consumers, Windows Defender does an adequate job. To add another strong layer of protection I recommend you add on a premium subscription to […]
Fake Email: a reader asks… I received an email in my Outlook inbox that I’m not sure what to do with. I’ve attached a screenshot of it and forwarded you a copy of the email. Any advice? First things first, do not open the file attachment! Unless you are already doing business with JMA Architects (supposedly the sender of the email based on the From address) and expecting them to send you something, this is 100% a scam. Your best […]
Browser Search Change: a reader asks… For some reason, as of yesterday, when I’m in Safari (on my Macbook), searches are now going through us.search.yahoo.com. Might you know how I can stop that. Annoying! You might have been victim of a drive-by search engine change. What happens is you visit a website and it (sometimes if you click on something) changes your default search engine. These can also add extensions or toolbars to your browser. For Safari, it’s easy to […]
Streaming Movies: a reader asks… Yesterday a friend told me I needed to get a Firestick…that it would connect me to the internet and allow me to watch first run movies currently in the theaters. I read about Firestick but I didn’t see anything that says I can watch movies currently running in theaters. Do you know if that’s true? The TV I’d connect it to doesn’t have embedded Wi-Fi and I’m not ready to replace it yet. I do have FIOS triple-play with […]
Your Processor Leaks: a reader asks… I just read about the security bug in Intel processors. Can you give me a quick rundown on what’s going on and what I should do about it? The start of 2018 brought us a new computer security worry. Google’s Project Zero team (and teams at Graz University and Cyberus Technology) discovered a huge security vulnerability with virtually all Intel (and probably AMD and ARM) processors. The vulnerabilities are called “Meltdown” and “Spectre” (there […]
Why not Windows XP? A reader asks… I have a Windows XP computer that’s still working, and I’m not convinced that I need to upgrade to a new computer. All I do is email and surf the internet. No online shopping, banking or social networking, and I don’t have anything on my computer that I consider personal. My computer is slow and a bit cumbersome, but I don’t see why I can’t just keep using it until it no longer […]
New Year Purge: a reader asks… One of my New Year’s resolutions is to clean up my digital life, as you call it. I have a bunch of old cell phones, computers and other stuff that has collected in the basement. None of it is worth anything, so how do I get rid of it? Also, I’d like to go through my files and emails and purge old stuff. Is there an easy way to do that? Your best bet […]
Over the course of writing Practical Help for Your Digital Life®, we wrote an ongoing article with snippets called “News of the Week”, discontinued in 2018. Rather than just delete all those, here is the column in one very long archive. . The News of the Week was organized along the lines of titles such as: Hot Flash Senior Moment Apps We Like Hardware We Like Hot Tips Click any title below to expand or close the topic [accordion openfirst=”false” […]
I got Airpods! A reader asks… My Christmas stocking had a set of Airpods in them, I’m ecstatic! I have an iPhone 7 and am ready to start using them. Do you have a quick instruction for how to set them up on my iPhone? It couldn’t be simpler! Open the box and unwrap your Airpods. Likely they already have a decent battery charge, but if you want to make sure, plug them into your lightning cable/charger for an hour […]
A Christmas Netflix: a reader asks… I got a gift membership to Netflix for Christmas, yay! It came in an email, so now what do I do? I have a Firestick connected to my TV, and an iPhone and I’d like to use it on either. So the first thing is to open that email and follow the instructions. That will have you create a user account on Netflix.com with a username (likely your email address) and a password (you […]
My Laptop Present: a reader asks… This Christmas my daughter got me a new Microsoft Surface Pro laptop. She was nice enough to ‘set it up for me’, but I’m not sure what to do with it. I’m in my 80’s and don’t do much besides email, facebook (pics of my grandkids!) and occasional surfing the internet. This new laptop has Microsoft Office 2016 on it, and she loaded Adobe Reader and a protection program you recommended (Malwarebytes Premium). Can […]
New Roku with Old Gear: a reader asks… I would like to have the ability to use a Roku Express + on my old TV which is hooked up to a home theater system & DirecTV. My TV is a Samsung: Model LTN1735 S which does not have HDMI only RCA video in, S Video, & RCA component (480i). My home theatre system is a Sony DAV-HDX265 which does have HDMI And the DirecTV box is model HR24-100 this also […]
Ho, Ho Ho-hum iPhone Slowdown: a reader asks… I heard on the news that apple is intentionally slowing down older iPhones. Needless to say this seems to be like planning for obsolescence. Argh. I’d like to learn if apple now being discovered might stop this practice, and which phone models are affected. I notice with the 11.0 upgrade and since my iPhone 6plus has been slower opening any app, and even voice activation like Siri and texting. The story you’re […]
Last Minute Gift: a reader asks… I always put off my Christmas shopping till the last minute. Now I’m late and need to find something for my significant other. She’s into tech but already has all the toys. Any suggestions? Hmm, not much info on her to go on, but let me try. Here are just a few suggestions in no particular order, probably things she wouldn’t buy for herself but might secretly pine for. Amazon Echo Spot ($130). This […]
Present for Son: a reader asks… I have a son about to graduate high school and go off to college. I want to get him a present that will be useful to him at college. He already has a laptop and a cell phone. What would you suggest from a tech toys perspective? He might enjoy wireless earbuds, to free him from the cord connecting him to his phone – I’m assuming it’s a smartphone with access to Spotify, Pandora […]
Gift Laptop: a reader asks… I’m giving my SO a Windows 10 laptop for Christmas. I’m fairly savvy about using computers, her not so much. Other than wrapping it, should I get or do anything else to make her gift more meaningful? I think one of the best things you can do is to setup her laptop for her use before you give it to her. It’s easy to just take the box and wrap it up with pretty paper […]
Companion Present: a reader asks… I’m late on getting my husband a Christmas gift, too busy. He has a laptop computer, smartphone and tablet (all Apple), and doesn’t need a new one of any. Do you have any other ideas for a nice gift for him? I would suggest a companion present, something that goes with or works with something he already has. If he has a Mac, iPhone and iPad, there are some nice companion gifts that would work […]
Stocking Stuffers: a reader asks… Hi Coach, I’m shopping for stocking stuffers for my family, do you have a list of small tech things I could use? While it’s a bit late for full-on online gift shopping (delivery before Christmas), stocking stuffers are easy to come by in a variety of stores. I do have a list and am happy to share it with you. These cover the gamut from kids to adults, and from physical things to apps, software […]
Senior Wrap-up: a reader asks… As my parents age-in-place, I’m looking at simplifying their lives, particularly in the technology department. They don’t use cell phones, and share a computer (an older HP laptop with Windows 7). They do use email and look at websites, but I don’t think they do any online shopping, etc. What would you suggest as a computer upgrade for them? They and I are not into Macs by the way, so only PCs. So if your […]
Seniors iPad Shortcuts: a reader asks… Do you have a short list of things I could do to help my aging mother use her iPad? She uses Gmail with the built-in Mail app, and uses Safari to look at stuff online. I got her your recommended keyboard which she uses, and the iPad doesn’t have many other apps installed. She wants to read news and watch videos. If you just want a quick list of things you can do, let’s […]
My Parent’s Phobia: a reader asks… I gave my aging parents a new iPad recently, and they are afraid to use it. They think they’ll break something if they use it wrong, or let hackers steal their identity (they don’t do much besides Gmail and Facebook). What can I say to convince them it’s safe to use? I’d suggest you demonstrate the sturdiness of the iPad. You can shake it, drop it on the carpet (gently), let it slip out […]
Senior’s iPad Keyboard: a reader asks… Ok, so I’ve got my elder parents a new 5th generation iPad to replace their old Macbook. got it all setup for them and it’s all great except they are having trouble with the touch keyboard. Are there any good add-on physical keyboards that would be good for them? There are several excellent keyboards on the market. Since they’ve used a Mac keyboard before, I’d suggest you get them one that’s closest to what […]
Computing for Seniors: a reader asks… I’m trying to help my 85+ yo parents use modern technology. They want to use computers and got one, but are finding it too complicated to use. I’m ok to set them up with whatever, but can’t devote hours and hours to teach them how to use all the features. What would you suggest? I’ve found that giving our senior citizens a computer can be fraught with ongoing problems. In particular, you might have […]
Gmail on iPhone: a reader asks… Hi Coach, I use Gmail on my computer (using Google Chrome). I just got a new iPhone and want to access that account. What should I do? You have two choices that are easy to setup on the iPhone. First, you can use the Gmail app that comes from Google. This app will give you the closest experience to using Gmail that you’re used to. Get it from the App Store (here’s a link: https://itunes.apple.com/us/app/gmail-email-by-google/id422689480?mt=8) […]
Hacker Armor: a reader asks… Hi Chris, every day I read about hackers stealing computer records and I’m worried that my identity and personal files are at risk. Can you give me some tips on how to protect myself from hackers? As more and more of our lives have grown out of the physical world into the digital world, security has had to evolve to fit new threats. At home, you make sure your doors and windows have good locks, you […]
Phone Scam: a reader asks… Hello Digital Life Coach, this morning I got a call from someone at Microsoft saying their servers had detected that my computer was sending them a virus and they needed to clean my computer. I wasn’t sure what to do, but after asking them where they were calling from, they hung up. Was that a scam? Short answer, yes it was a scam. I get these on average once or twice a month myself. At […]
iPhone Passcode: A reader asks… I have my iPhone set with a 4-digit passcode. Someone told me that it’s too easy for someone to crack it if my iPhone got stolen. I want to protect my data on the iPhone, but putting in a complicated passcode looks hard (with the full alpha-numeric keypad). Yes, a 4-digit code is less secure, but your iPhone does come with a 10-attempt bomb feature – after 10 missed attempts to log in, it will auto-wipe […]
Unread iPhone Mail: a reader asks… I have an iPhone and use the Mail app to handle my email. Is there a quick and easy way to mark email’s I’ve read as unread? I like to mark them that way so I can know to look at them again (and answer them) later on my phone or computer. You’re not alone, lots of folks use the read/unread status to remind them when they need to do something else with an […]
Your Email Password: a reader asks… It looks like my email account was hacked. Several friends tell me they got emails from me that had just a link in them (taking them to someplace bad I assume). I didn’t send those. What should I do? I’ve included a screenshot of an example email someone sent me. The email screenshot you included shows that while the name in the From box matched your name, the actual email address was not yours. […]
"I'm all about helping you deal with our 21st century high-tech digital world so you can enjoy a healthy and secure digital life!"
Hi! I'm Chris Gardner, Your Tech Coach giving you Practical Help for Your Digital Life® since 1996. My job is to translate geek-speak into clear and concise advice and give you easy-to-understand how-to's and instructions about your consumer technology products and services.
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