Another Malwarebytes Update: a reader asks… I just got and installed an update to my Malwarebytes Premium protection program as you recommended. I’m showing version 3.4.5. Am I good to go now? Sorry, in a word, no. The current version is 3.5.1 and is most likely not going to show up with the program’s automatic update notifier for awhile. I’m guessing that the folks at Malwarebytes do this on purpose so that they can have folks (early adopters) test out […]
Fix Win10 Update: a reader asks… I tried to install the Windows 10 update 1803 but it keeps erroring out, it says “Error 0x80070005”. Do you have any advice for how I can fix this and get the update? I’m worried because I read that the Meltdown and Spectre updates for Windows 10 didn’t work. You’re right that the updates to Windows 10 intended to fix vulnerabilities for Meltdown and Spectre were not effective. As a result, all versions of […]
FIOS Quantum: a reader asks… I just got new boxes from Verizon FIOS, I was talked into upgrading my TV service to their Quantum after asking if they had smaller cable boxes. So I got the boxes and want to know how I should go about doing the upgrade, they delivered the boxes and said it’s “self-install”. My main TV (Samsung) has the cable box connected and also my Onkyo home theater receiver which handles the audio from the TV. […]
Sprint Wireless Boost: a reader asks… I got an email from Sprint today offering me a “Magic Box” for signal boosting, free. Do you think I should get it for my home, I’m in kind of a dead zone. While I normally eschew 3rd party devices that purport to boost your wireless cellular signal, Since Sprint is offering you this for free, it might be worth using. Please note that while the device is free to you, it comes with […]
Windows 10 April Update: a reader asks… I’ve been reading about a major update to Windows 10 coming soon. Should I install it? In a word, yes, but with a caveat or two. On April 30th, 2018 the April 2018 update is released to consumers. That means that within a few days, weeks or months, your computer will tell you that it wants to install the update. You have to affirm that you do in order for it to happen, […]
Don’t use Internet Explorer: a reader asks… I just got a new computer and it has Windows 10. I was using Windows 7 with Internet Explorer. After some searching, I finally found the Internet Explorer program to surf the internet, but it’s not on the new All Programs list, I have to search for it every time I want to use it. Is there an easy way to put a shortcut somewhere so I can run the program without searching […]
Delete Photos from iPhone: a reader asks… Is there a quick way to delete all photos off of my iPhone? I need to make space and want to do it as quickly as possible. I don’t use iCloud. The short answer is ‘sort of’. Quick is a relative term and often doing things quickly may result in unanticipated or unwanted byproducts. The iOS ecosphere is tied very closely to iCloud so if you don’t use iCloud you are significantly handicapping […]
iTunes Copy Computer to Computer: a reader asks… I have a newish macbook pro laptop and an old macbook pro laptop. I want to copy one iTunes music playlist from the new computer to the old one because at an upcoming event I want to have a 2nd computer that someone else can play the music during breaks etc while I am using another laptop to run my Powerpoint slide deck. Having 2 computers seemed like a great way to […]
Firestick & Ethernet: a reader asks… I have a firestick with the Amazon Ethernet adapter, that is directly connect to my router what do I need or do to connect to my blue ray so i can get surround sound with my firestick.my blue ray player the following outputs HDMI output no input! A Ethernet output and a USB wireless connection port. I want to be able to still use Ethernet rather than wireless can this be achieved!!! It would have […]
Dropbox Sync-Not! a reader asks… Occasionally but regularly I get an error message when I try to delete or move a file or folder saying that a file is in use by another program (never specified, of course). I tracked it down to Dropbox and solved it by closing Dropbox. Dropbox is in constant sync mode, and this in itself is puzzling because all file or folder changes sync at normal tempo. This all started happening maybe a few months […]
Renewable Toner Cartridge: a reader asks… I have a question regarding replacing the toner cartridge in my older HP laser printer. It takes a 49A HP…I see where I can order one “renewable” toner compatible to 49A on Amazon, but will the printer refuse to operate if it’s not a genuine HP cartridge? I know my HP Envy 5660 printer won’t let me replace the cartridge with anything renewed! Does this make sense? Obviously the price is considerably cheaper on […]
Registering a Domain Name: a reader asks… I’m creating a website to serve as a portfolio for my artwork, in order to have something to refer people to when I do design work and also to have a way to publicize my artwork. I want to register a domain, which I know is available, for the portfolio to be on. My question is how do I go about properly registering and purchasing a domain? Are certain sites better to buy from than […]
Lenovo Critical Updates: a reader asked… I keep getting a pop up notice that says I have critical Lenovo updates. I keep ignoring b/c it doesn’t give me a link to find out what the updates are. But it is persistent – how can I determine if I need to do this? I have not downloaded any Lenovo updates since I got the laptop (new). Short answer: go ahead and click Yes and then install all available Lenovo updates. All […]
Mac Air vs. Pro: a reader asks… I’m planning to buy a new Macbook for personal use. I saw an ad for a Macbook Air 13″ with a 2.2 GHz i7 new on sale from BestBuy for $1300 (list $1550). I love the idea of a Retina screen, so was looking also at a similarly configured (but better in a lot of details) Pro with a 3.1 GHz i5. Since I do plan to do maybe 20% usage for photoshop […]
Buh-bye Facebook: a reader asks… I’ve been noticing that facebook has become a bit creepy. Even if I talk to someone in person (nothing online), I’m finding ads for what we were talking about on facebook – is facebook listening in on my conversations? I’m also concerned about the whole issue of fake news , about Russia’s meddling in our elections, and how my personal data has been grabbed and misused by Cambridge Analytica. That’s three strikes for me, so I’m […]
Photo Magic: a reader asks… I want to do some photo editing with Adobe Photoshop. I’ve looked through tutorials but am not sure I understand them. What I want to do is take a color photo that has some rose petals in it, and turn the entire photo black and white but with the petals still red. Can you help? Photoshop is a very powerful tool for creative artists to make true works of art out of just about any […]
Firestick with Analog Snafu: a reader asks… I want to hook my firestick to my Panasonic Projector PT-AE500U. The Projector and my receiver Onkyo HT-R510 only have component hook up. I bought XF Times HDMI to YPbPr+Audio converter. I plugged the Firestick into the converter HDMI side then ran my component cables to the receiver input. No picture! What am I doing wrong? Most likely the video problem you’re experiencing is that with analog connections (like your YPbPr RCA cables from […]
Win10 Stuck Restart: a reader asks… My Windows 10 computer notified me that it had to do some updates and restart. I went ahead and hit the restart control, but now I have a blue screen with the circling dots and “Restarting”. It’s been going on for hours now. What should I do? Sometimes the restart process gets stuck (this has been happening to Windows since as far back as I can remember). The fix is pretty simple, press your […]
Google-Gmail Security: a reader asks… I recently started having a problem when using Google Chrome and Gmail (I use gmail.com). When composing an email, every word is now underlined like it was misspelled. I looked and saw that the spell check for Chrome was set on Spanish. I turned off “Spanish” but couldn’t turn on “English” as the spell check language. Can you help? I also use the mail app on both iPhone and iPad to access my Gmail account. […]
Battery Conditioning: a reader asks… I’ve recently acquired a new smartphone. I’ve read about the problems with battery life and longevity. What should I do to make sure my battery gives as good service as it can? Battery technology has advanced quite a bit over the years. In the old days of Nickel-Cadmium (Ni-Cad) batteries, you had to pre-condition them by fully charging before first use, and then periodically drain them down fully to re-condition them and ensure you get […]
Domain Name Reservations: a reader asks… I am a small business owner and have a website that was setup by someone who used to work for me. They’re long gone now and I don’t have anyone with skills in this area. I think I can handle making updates to the website itself (it’s on “WordPress”), but something came up and I don’t know what to do. I received an email saying that my ‘domain name reservation’ was due to expire […]
New Version Malwarebytes: a reader asks… I followed your advice about installing Malwarebyes 3 on my Windows 10 computer to run alongside Windows Defender. It’s been running fine for over a year now and no problems. My question is, when will Malwarebytes issue a new version? I’m using version 3.3.1. Malwarebytes issues new versions usually about every three months or so. If you hover your mouse over the Malwarebytes icon that’s sitting in your system notification area, you’ll see a […]
Garage Firestick: a reader asks… Here is a link to my monitor: Thank you for providing this service. I wanted to use this monitor as a tv in my garage using the fire stick. As you can see on page 12 there is only one HDMI and no audio out. I have a small amplifier to power two speakers. Is there a way to get the audio to the amp? The monitor speakers are tinny at best. Any help will be much […]
Fake Phone Call: a reader asks… I got a call yesterday, from someone saying they’re from Microsoft Tech Support. They said my computer was infected and their system determined that it needed to be cleaned. They then asked me to let them remotely access my computer so they could clean it up, but didn’t mention how much that would cost. At that point I got a little scared and hung up on them. If they call again what should I […]
Fake Email Voicemail: a reader asks… I received a strange email from Microsoft with an attached pdf. What should I do with this? Don’t open the file attachment. Do not pass go, do not collect malware on your computer (sic). This is a phishing attempt to get you to compromise your computer security. Nefarious hackers are very creative in the ways they’ll attempt to get you to bypass any security you’ve added to your computer. Based on your screenshot, you […]
Printer Economics: a reader asks… I have an HP Envy 5660 printer I’ve been using for printing everything. I really hate it that I have to keep replacing the ink cartridges often. I have an older HP Laserjet 1320 printer that my husband used years ago, but it’s just been sitting. Should I replace my ink jet printer with the laserjet – will it save me money? I have a Windows 10 PC. The Laserjet will be much more economical […]
Buh-bye Vista: a reader asks… I have an older Windows Vista PC that I need to get rid of. I have a new Windows 10 PC. What should I do at this point? Since Microsoft stopped providing updates more than a year ago, Windows Vista has been off life-support and really, nobody should be using that version of Windows any longer, any more than Windows XP. So yes, it’s time to get rid of that old PC. I doubt you’ll […]
What is Sneakernet: a reader asks… I must be missing something. I’ve heard of Internet, Ethernet, and even Intranet, but someone told me a new one yesterday. “Sneakernet”. What does it mean? Nowadays with cloud-based file storage and sharing services so ubiquitous, it’s pretty trivial to share files between colleagues and friends. It didn’t use to be that way. When someone wanted to send a very large file (that wouldn’t go via email) or a bunch of files, they would […]
My Little PC: a reader asks… I’ve been using these big desktop CPUs for years now (don’t need or want a laptop). A friend (ok, you) showed me a ‘micro PC’ that looks really nice and takes up a sliver of space compared to normal. Can you tell me more about it and how I might get one for my next PC upgrade? Sure! We’re talking about the Dell Optiplex series of Windows computers, that come in various sizes including […]
iPhone Photo Sync to Windows: a reader asks… Since my computer upgraded itself to Windows 10, I haven’t been able to download any photos. It doesn’t recognize my iphone. I’m very frustrated! You don’t say how you’re been connecting your iPhone to Windows, so I’m just guessing, but have you still been plugging the USB cable to connect your iPhone physically with iTunes on your PC? That is the old, legacy way of doing things. A good 10 years ago, […]
"I'm all about helping you deal with our 21st century high-tech digital world so you can enjoy a healthy and secure digital life!"
Hi! I'm Chris Gardner, Your Tech Coach giving you Practical Help for Your Digital Life® since 1996. My job is to translate geek-speak into clear and concise advice and give you easy-to-understand how-to's and instructions about your consumer technology products and services.
Browse my library with over 1,000 of the types of questions and answers we all have about our consumer technology. Better yet, use the search bar above or pick a subject or keyword below to see a list of related posts you can read. And please sign up for my free weekly digest and occasional email alerts!
If you don't find the answer to your question in my library, ask me a question - anything about consumer technology. I answer questions large and small, from how to use Siri on an iPhone to how to protect your computer, tablet or smartphone. I take arcane language from manuals and translate that into easy-to-follow instructions. This gives you better ways to use your consumer technology - helping you get more out of the gadgets and services you already own and use.
I provide all the above, supported by my readers who find my answers valuable (patronage model). Please consider supporting me by sending any amount via 
(send to @PosiTek), or via 
(send to Support@PosiTek.net), or via 
using any credit card (no Paypal account required), or by mailing a check or cash to PosiTek.net LLC 1934 Old Gallows Road, Suite 350, Tysons Corner VA 22182.
I am not a non-profit, but your support helps me to continue delivering advice and consumer technology support to the public.
If you need more immediate or direct support, please see my 1-on-1 Tech Support page. I don't profess to know everything about everything, but I'm great at finding and giving you exactly the right answer in the way you need to hear it. Give me a try and let Your Tech Coach help you get your technology working for you, not the other way around!
Need more help using this website? Click here!
The information presented on this website and referred to in various social networking channels are the considered opinions of the authors. We accept no advertising, kickbacks or any sort of remuneration for any commercial products or services that we recommend or suggest. Furthermore, posts or links to external websites or other content do not imply endorsement, unless explicitly stated.
Any elements on this website that may be linked to or displayed, including trademarks and product/service images, are for educational purposes only under fair use copyright law. PosiTek.net LLC purchases licensing for commercial imagery used on this website via Shutterstock.com and any other imagery is licensed for our use via:
