Quick 3 Things: a reader asks… Boiling down advice into three things is certainly going to mean a lot of good advice goes unread, but I hear you, it takes a lot of work to have a safe and healthy digital life. The scammers and hackers are hard at work, and we all have to deal with issues of computers and smartphones (think malfunction or simply bad programming of operating systems and apps). But here goes – three quick things […]
Lock iPhone with Apple Watch: a reader asks… I read about this hack where you can setup your Apple watch to lock your iPhone. Unfortunately, the instructions aren’t correct and I can’t make it work. Can you give me better instructions? My friend got their iPhone stolen in a public place while it was unlocked, and I want to make sure that if it happens to me, I have a way to quickly lock the iPhone. Thanks to Tom’s Guide […]
List of Files in Folder: a reader asks… I have a Windows PC and I want to create a list of the files in a folder that I see in File Explorer. I know I can take a screenshot of that, but I end up with a picture – I need a list I can edit (e.g., text I can use in an email or word processing, etc.). How can I do that? What I want is a list of […]
Facebook Lockdown: a reader asks… I received a notification email from Facebook that looks very real, but I’m not sure what’s going on. The email said that they received a request to reset my Facebook password. I didn’t ask for this. Is someone hacking into my account? What should I do and do you know what’s happening? First off, if you didn’t request a password reset, then this email was not instigated by you. Second, the email looks to be […]
Blocking Ads: a reader asks… I use your recommended anti-malware tool, Malwarebytes Premium. When I installed that it also added the Malwarebytes Browser Guard to my web browser (Google Chrome). That’s all great, except for one problem: when I visit certain sites (like the MSNBC News site), I see a new popup I never used to see that asks me to “enable ads”. Is this malware? Actually, it’s not malware, it’s a completely legitimate way that this particular website employs […]
Another Day, Another Scam: a reader asks… Hi Chris, I got this email from Microsoft. Is it legit, or a scam? Unfortunately, it’s a scam, e.g., a phishing email. First off, Microsoft would never send you an email like this, no legitimate business would do this. Secondly, a casual search of the search term: “microsoft scam onedrive inactive” shows this link at Microsoft which defines this as a phishing scam and points to another Microsoft page that gives advice on […]
Setup new Windows “S” Laptop: a reader asks… I just got a new Lenovo notebook PC. I’m not a savvy computer user. Can you give me some tips on how to set it up correctly? I do have a gmail account, and I had a Windows PC before that’s now died so I’m starting fresh. I tried to install Google Chrome but my new PC wouldn’t let me. Something about “Windows S”. Can you tell me what to do to […]
Two Computers Mirrored: a reader asks… Is there a way that I can have my desktop PC and my laptop PC exactly the same? They both have Windows 11 and I use a Microsoft account with a personal 365 subscription, and use Gmail for email. The latter lets me use the same email account on both computers, but I have documents and other files on my desktop PC and want to be able to use them also on my laptop. […]
Outlook asks for Password: a reader asks… I’ve been seeing an occasionally-recurring problem using Outlook on my Windows 11 PC – every once in a while I get a popup asking for my password. I just hit cancel and continue, but it sometimes comes back. What’s going on and what should I do about this? Ah, the vagarities of dealing with the distributed nature of the internet. But let me answer your question in reverse order: What you should do […]
A Password World: a reader asks… I am constantly losing the password to some website or another, or my email account, or some other online entity. I don’t like the idea of putting all my passwords in some password manager app (fear of it getting hacked), and it’s just so much work to keep writing them down on pieces of paper that get lost. Isn’t there a simpler, easier way? But I don’t want to get hacked… Tough question. You […]
Setup Malwarebytes Correctly in Windows: a reader asks… I followed your advice and purchased a subscription to Malwarebytes Premium (and Malwarebytes Browser Guard). I’ve installed it on my computer, is there anything else I need to do? I have a Windows 11 laptop computer. Malwarebytes Premium doesn’t turn on what I consider to be the right settings when you install the app. Here’s what I recommend as the best way to setup Malwarebytes Premium on your computer: First, Malwarebytes, like […]
Spoofing your Email: a reader asks… Unfortunately, our worldwide internet email system was designed for ease of communication, not for security. Over the years as spam proliferated, email service providers worked to establish some standards for verification of the originator of an email, but it’s an imperfect system. It’s not overly difficult for a determined scammer to be able to spoof your email. This even can occur with major email systems like Gmail and Outlook.com. The primary protection against spoofing […]
Emailing Links from Mac to PC: a reader asks… I use a Mac for my day-to-day computing. I routinely send an email out to people with a link to a website that I want them to read, and some folks tell me they can’t open the link. They say it’s a file attachment ending in “.webloc”. What am I doing wrong? I think the problem is happening due to the way you’re inserting a URL (link to a webpage) into […]
Using External Drive Mac & PC: a reader asks… I use a 2022 Macbook Air, and recently purchased two new external drives (WD Elements 2TB) to use with my Mac. I’m going to use one for Time Machine, and want to use the other to share files with others (including people using Windows PC’s). However, the drives came formatted for a PC, so my Mac doesn’t recognize them. I see that Amazon also sells drives for Mac – should I […]
iOS17 Grocery Lists: a reader asks… I’ve been keeping my standing grocery list in the Notes app on my iPhone that I share with my husband. The list has those circles that I can tap on to fill in the circle, tap again to empty out. When we’re making a shopping list, we tap to fill the circle, and when we’re at the store shopping we tap to empty the circle. This has worked fine for many years, although as […]
My New Mac: a reader asks… I just bought myself a new Macbook Air M2 to replace my old Macbook Air from 2018. What should I do to get this setup and everything transferred over? My old Mac is running macOS 14.0 Sonoma already, and I have an iPhone 14 with iOS 17.0.3. Apple gives you pretty good instructions, check out these two links: I’m not going to repeat these instructions, just give you some tips and hints to hopefully […]
Identity Theft Protection in 2023: a reader asks… I’m more and more concerned about identity theft these days. It seems like everything has been hacked, and successful scams hit the news every day. I use a computer and an iPhone. Do you recommend any identity protection software or service? In a word, no. I don’t trust so-called comprehensive identity theft protection services. Their track record is spotty, I think they are mostly opportunistic, and offer some weak remediation services if […]
Fixing Windows Problems: a reader asks… I have a Microsoft Windows 11 computer, and have had several issues crop up from time to time. Everything’s working ok right now, but I’m wondering if you have some tips to help prevent problems from coming up? Yes I do have some tips! Top of the list is restarting your computer every so often. I try to restart my computer at least once a week, while leaving it running in-between. I don’t shut […]
The Scams Just Keep Coming: a reader asks… I received and email from myself that I didn’t send, how does that happen? To make things worse, the note starts off with some bad news – a hacker had gained access to my account and my computer, and then proceeded to tell me about bad stuff they had seen me do (porn, etc.). They said they had recorded videos and if I didn’t pay them money in Bitcoin, they’d send those […]
Apple iPhone15, USB-C, & iOS17: a reader asks… I have an iPhone XR and will probably be updating to the new iPhone 15. Should I get the Pro, or just the regular version? And I’m reading about how the new iPhone will not have a Lightning connection any longer, and will that make it a pain for me? I have lighting cables already. I do have a Macbook that has USB-C ports, but also an Apple keyboard and trackpad, Airpods, […]
Booting with Command Prompt in Windows 11: a reader asks… Hello, I’m familiar with Windows 10 and just moved to a new computer running Windows 11. On my old computer, I could easily get my system to reboot into Safe Mode or Command Prompt mode. In Windows 11, the latter seems to be missing. Did Microsoft lock out the capability to start up in Command Prompt mode? Actually no, but they did change how that works. In Windows 10, starting […]
File Cloud Storage & Backup: a reader asks… I kinda feel inundated with the many cloud file storage & backup options out there. Microsoft OneDrive, Apple iCloud, Dropbox, Google Drive, Can you give me a few pros and cons about each of these? I’m a home user. I should first mention that each of the cloud file storage options has their specific use cases, and it’s more a matter of what your own personal computing equipment and needs are than […]
When is it Time to Replace my Computer? A reader asks… My initial thought is that you’re very much nearing the end of the useful service life of your 2017 Macbook Air and it’s time to start thinking about replacing it. In 2020, Apple starting outfitting their Macbook models with the M1 chip, and updated to the M2 chip in 2021. Plus, Apple replaced the keyboard mechanism in all their models in 2020 with a significantly better design. All this […]
Windows Update Patience: a reader asks… Sometimes when I do the Windows Updates, it seems to take a very long time to complete. I have work to do, so how can I make it go faster? In short, you have to practice patience. The way I try to mitigate this is to schedule my time to do Windows Updates for a block of time near the end of every month when I don’t have other computer work scheduled. That way […]
Apple Photo Albums & Signal App Sharing Quirk: a reader asks… I use an iPhone with photos arranged in albums inside the Photos app. When I try to share these with other people (using Signal), I get an error message that says “You can’t share more than 32 items”. Apple’s sharing limits say nothing about this strict limitation. What gives? Apple’s photo album sharing limits are explained on this help page. You’re right, it says nothing about a 32 item […]
What Can I Do vs. Do It – Mouse buttons: a reader asks… I remember reading something you mentioned awhile back but can’t find it. You had a handy way to describe what the mouse buttons do. Can you tell me? You betcha! The way to consider these is simply: If you use a Mac Magic Mouse or Trackpad, replace the button clicks with 1-finger tap or click (for left mouse button action) and 2-finger tap or click (for right […]
Chrome Enhanced Safe Browsing: a reader asks… I recently read that Google has a new feature called “Enhanced Safe Browsing” that’s supposed to protect us from bad websites, phishing scams and the like. My family all shares the same computer and I suspect that some might have accidentally gone to bad places. Do you think I should use this to help protect my family’s web browsing? First off, this isn’t that new. Google came out with the Enhanced Safe Browsing […]
Account Credentials: a reader asks… Every once in a while, my Windows 10 computer gives me a popup that asks for a password. I don’t know why it does this, and I also don’t know which account password it’s asking for. I use this computer for both work and personal use, and this always seems to happen at times when my work tech support isn’t available. Can you help? My guess is that you have several different account passwords for […]
When to Restart Windows: a reader asks… I get how nowadays we should be leaving our computers running all the time, with just the monitor powered down. And only shutting it off when we leave town. But I’m not sure how often I should be restarting my Windows computer. Any advice? Sure, there are three reasons to restart your computer: First, when the computer is not acting normally, your first step should be to restart the computer. This can be […]
iPhone Beeps, Tones & Notifications: a reader asks… I have an iPhone (13), and am confused by the array of beeps and tones that it emits. I don’t know how to control that. Do you have any tips? iPhone’s notifications, ringtones, text tones, etc. have become much more complicated as the iOS versions have progressed and matured, to the point where now it can take a lot of work to set the various sounds your iPhone makes the way you […]
"I'm all about helping you deal with our 21st century high-tech digital world so you can enjoy a healthy and secure digital life!"
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