Mac 32-bit Apps: a reader asks… I have a 2015 Macbook Pro updated to Mojave 10.14.3. Recently, I have been receiving pop up warnings about incompatibility of my 32-bit apps as apple transitions to 64 bit technology. The notice recommends my contacting each developer. I have never heard of most of these apps except for microsoft word, where most of my documents are. (I recently started writing new documents in Pages). I don’t have a clue what this means and […]
Fake Facebook Texts: a reader asks… I’ve gotten two texts from facebook, giving me a confirmation code. One includes a URL to click on (I know I shouldn’t). What should I do now? I think you’re being phished – someone is trying to get access to your Facebook account. Sometimes these text messages give someone else’s account (in your case “Franziska’s). That could mean they’re trying to connect their facebook account to your phone number or email address. If you […]
Windows 7 – Time’s Up: a reader asks… I’ve been putting this off for so long – upgrading my computer. I still have Windows 7 running on my desktop PC at home. So, quick question: how long have I got before I absolutely have to upgrade? I’d call this epic procrastination, my friend. Windows 7 has been around a long time, and Microsoft ended ‘mainstream’ support for it years ago (like in 2015). Except for pay-through-the-nose enterprise clients, Microsoft will […]
SSD for you? A reader asks… I was wondering what would be the most valuable upgrade to my laptop computer. I already have 16gb of RAM. It has a 7200rpm, 500gb 2.5″ hard drive, and an Intel i5 processor. Since you have plenty of RAM, your most valuable upgrade will be replacing that old spinning hard drive for a solid-state drive (SSD). SSDs today are very reliable and long-lasting, plus they are significantly faster than your existing hard drive. With […]
New PC Configuration: a reader asks… I’m setting up a new desktop PC and want to make sure I do it right. I’ve already created my user account and gone through the initial Windows 10 setup screens. Can you give me a hit list of things I should do next? Congrats on your new PC! I’m assuming your new PC has good specifications, e.g., an Intel iCore processor, 8gb or more of RAM (16gb is my sweet spot), and a […]
Buh-Bye Google+: a reader asks… I got an email from Google telling me that I had “a consumer (personal) Google+ account” and that Google was shutting this down. Do I have to find something other than Gmail now? I’ve sent you a copy of this email. Nope, Google offers a number of different services such as Gmail for email services. Google+ was Google’s answer to Facebook, e.g., a social media platform. It never really took off and Google is finally […]
New Malwarebytes Version: a reader asks… I have a Windows 10 PC and took your advice about using Malwarebytes Premium. I just got a popup box saying there’s a new version available. Should I upgrade? Yes, absolutely. Out-of-date software is a common way for threats to get through your defenses, and so my advise is to keep all your software up-to-date. That means upgrading to the latest version when it’s offered. This goes doubly well for protection software like Malwarebytes. […]
Desktop Icons Gone: a reader asks… I’ve got a Windows 10 PC, and for some reason, all my desktop icons have disappeared. I usually keep some documents I’m working on sitting on the desktop. Have I lost all those files? Most likely, you haven’t lost the files. There’s a couple of possible solutions. First, you should check that you haven’t inadvertently hidden those desktop icons. Right-click anywhere on the desktop, which brings up a menu. Hover your mouse over the […]
HDCP Woes: a reader asks… I have an older LG HD TV and up until now used a Wii as a streaming device using the designated white, yellow and red cables. I found out that some streaming services will no longer be supporting the Wii connection. I am searching for the best device to use in place of the Wii and I am thinking Amazon Fire Stick is one of the best choices. I have already tried a Roku Premiere […]
iOS Update: a reader asks… I have an iPhone Xs and just saw the latest update pop up. Should I install this update or wait? In this case, you should install the update as soon as practical. iOS 12.1.4 fixes a vulnerability that made the news over the last 10 days or so. A youth figured out there was a serous problem with the Group Facetime feature Apple had recently released. He was able to demonstrate that he could start […]
SATA Port Mystery: a reader asks… I have a Dell Optiplex 7010 with a 500gb SSD and a CD/DVD drive that are using the SATA 0 and SATA 1 ports. I bought a 1tb SSD to add as a secondary drive, and plugged it into the SATA 2 port (my motherboard has three SATA ports). No joy, BIOS sees the drive but Windows 10 doesn’t. I’ve looked all over the internet to find an answer but everybody says the SATA […]
Mac Outlook Slow: a reader asks… I have Office 365 running on my Macbook Pro, and Outlook is running very slowly. Also, anytime Outlook is running I get a hooting sound every few seconds. Is there an Office repair feature like there is on Windows? After a few back and forths, it turns out the reader had an email stuck in their Outbox, and that email had somehow been corrupted or mis-addressed. Outlook kept trying to send the email out, […]
Gmail Hides my Mail – a reader asks… I recently switched to using Gmail for email, and am having trouble finding my mail. People send me email and I don’t see it in my inbox. What gives? The problem you’re most likely experiencing is Google’s attempt to help you organize your email. Google designed the webmail interface to try to keep your inbox clear. So instead of just one inbox where all your incoming mail flows, there are several other […]
Quick Text: a reader asks… I have an iPhone 7 and I’m often texting the same phrases. Is there a way to streamline this and make it easier to send phrases or sentences I use a lot? Yes, there is and it’s called Text Replacment. You can find that in your iPhone Settings > General > Keyboard > Text Replacement. Basically what you do is setup a few characters as a ‘shortcut’ that, when you type them, you are offered […]
Android Storage: a reader asks… Is there a way to mount my SD card as internal storage on a Samsung Galaxy S7 from AT&T running Android 8.0 without rooting my device? Your Samsung Galaxy S7 has a microSD card (aka flash memory) slot built into the device. It was designed for use as portable/external storage and not to replace the speedy internal storage memory of your device, which holds the Android operating system. The primary sticking point (imo) is that […]
Backup Mac: a reader asks… I have a 2017 Macbook Pro with a 512gb hard drive (about half full), running macOS Mojave. My question is, what’s the easiest way to backup my Mac that requires the least amount of work on my part? For almost its entire history, the Mac operating system has had a built-in app called Time Machine which can automatically backup your Mac. The only requirement is to have either a network-attached storage device (like Apple’s discontinued […]
Noise-Cancelling: a reader asks… I am looking for musician style earplugs so I can listen to music keeping the fidelity while making it quieter. Any recommendations? I’ve looked at several expensive options such as from Bose – do you think they’re worth it? Over the years I’ve tried out a number of hearing protection devices, from simple foam earplugs to yes, those fancy powered Bose noise-cancelling earbuds. The driver for this research has been hearing sensitivity and protection. Hearing loss […]
New Year’s Resolutions: a reader asks… I want to start off 2019 right, what things should I do to keep hackers and scammers at bay? I think one of the most important things to do at this point is to have good online security. With modern operating systems, your computers are generally much more secure than before, so less likely to be compromised. The concern these days is keeping your online accounts secure. This includes your email account, your social […]
Refurbished Mac: a reader asks… I saw a refurbished Mac Pro 15” on Nextdoor that someone is selling for $400. It has 750 GB. The OS is Mac high Sierra 10.13. (15-Inch, Mid 2010) Refurbished Feb 2017 New 750GB SATA 2.5″ internal hard drive from Western Digital w/2 year manufacturer warranty New 8GB RAM Module Fully Tested – New OS High Sierra Installed. 2.4 GHz Intel Core i5 Mint condition with all work receipts and original packaging. Is it safe […]
Win10 Version 1809: a reader asks… I heard that Microsoft had pulled the latest Fall Update to Windows 10 due to lots of problems. But my computer is now telling me that version 1809 is ready to install. Should I do this now? According to https://support.microsoft.com/en-us/help/4464619/windows-10-update-history, the Fall Update has been fully released and can be safely installed on your system. But just because Microsoft says you can, should you? I think it would be just fine for you to wait […]
Mesh Wi-Fi: a reader asks… I have a fairly large home and have been using a Linksys router with Wi-Fi. There are several dead spots in my home, and I want to get full wireless coverage, but I don’t want to have to run Ethernet cabling to setup Access Points. I’ve been reading about Mesh networking, and wonder if it’s time to consider this. Thoughts? Mesh networking for consumers has gotten a lot better lately, and it’s certainly time to […]
HDCP Explained: a reader asks… I have a home theater system and wanted to add an Amazon Firestick to it. I have an available HDMI port on my receiver, and my other video sources work ok (cable box, DVD player). But I can’t get the Firestick to work reliably – I can usually see the video on my TV screen, but can’t hear the audio through my surround sound speakers. I read some of your other articles and am thinking […]
Multiple Gmail Accounts: a reader asks… I use Google Chrome & Gmail on my Windows 10 PC, and would like to be able to easily log into my childrens’ and spouse’s Gmail accounts from time to time. What I’ve been doing is logging out of my account, then logging into theirs, then logging out of their’s and back into mine. Is there an easier way? Yep, Google makes this fairly easy. Open your Gmail inbox. Click on your picture at […]
Google Chrome Monthly: a reader asks… I use Google Chrome on my Windows 10 PC and everything worked fine till this morning. I opened Chrome and instead of getting my home page (my Gmail inbox), I got a funny-looking window with my picture on it. I can’t get to my regular gmail inbox. What should I do? Every once in a while (and often on a monthly basis for some folks), Google Chrome will ask you to re-verify your account. […]
Gmail Signature: a reader asks… I’m new to Gmail. I’m having trouble figuring out how the interface works. Can you give me a few pointers? Specifically, 1) how to I add or change a signature that goes on each outgoing email? 2) how do I get all the messages to show in the order they’re sent (not nested together)? Gmail has a very powerful interface, although with that power comes some complication. Everything is controlled from the various Settings inside […]
Install Windows 10: a reader asks… I’m about to build my next computer, and will need to install Windows 10 on it. Can you tell me the best way to go about this? I previously wrote about this in my article Win10 Recovery USB. The same process for creating a recovery USB thumbdrive is used to create a Windows install thumbdrive (it’s really the same thing). Basically, you’re going to get a thumbdrive, download an app, then run the app to […]
Airdrop Caution: a reader tells a true story… I was at a high school recently where some kid used the iPhone’s AirDrop to send everyone at the school a picture of a swastika. Yes, the kid got in trouble, but it became a really serious issue mostly because everybody with an iPhone had AirDrop turned on to allow anyone nearby to send pictures. You should warn folks about this! Yes, there are risks of exposure to unwanted images by having […]
Flat Design Complaints: a reader asks… Ok, I’m going to rant here (sorry). I’m seeing this problem on my iPhone, and on my computer in various programs including Microsoft Office. The problem is that the design of buttons I can click on has changed. Now instead of visual buttons, all there is showing is a link with a word. Often I can’t tell if that’s a clickable link or not. Everything on screen is now devoid of shape or other […]
Email Won’t Deliver: a reader asks… I am trying to send E-Mails to some clients who work in [foreign country] but they keep getting returned. I personally checked the format with them but the E-Mail still bounces. I use GMail. What should I do resolve this? Gmail (and almost all other email service providers) doesn’t impose any delivery restrictions when you’re sending email to any recipient world-wide. Some countries may impose delivery restrictions, as well as some email service providers, […]
Overloaded iMac: a reader asks… My 2015 iMac is running very slowly. Web pages are not loading and characters being typed are taking a long time before they appear on the screen. Is there something I can do to solve this? Fortunately, I got more information from the reader, in that the iMac was equipped with 8gb of RAM and a Fusion hard drive. That and the recent pattern of usage for this iMac pointed to the issue. When I […]
"I'm all about helping you deal with our 21st century high-tech digital world so you can enjoy a healthy and secure digital life!"
Hi! I'm Chris Gardner, Your Tech Coach giving you Practical Help for Your Digital Life® since 1996. My job is to translate geek-speak into clear and concise advice and give you easy-to-understand how-to's and instructions about your consumer technology products and services.
Browse my library with over 1,000 of the types of questions and answers we all have about our consumer technology. Better yet, use the search bar above or pick a subject or keyword below to see a list of related posts you can read. And please sign up for my free weekly digest and occasional email alerts!
If you don't find the answer to your question in my library, ask me a question - anything about consumer technology. I answer questions large and small, from how to use Siri on an iPhone to how to protect your computer, tablet or smartphone. I take arcane language from manuals and translate that into easy-to-follow instructions. This gives you better ways to use your consumer technology - helping you get more out of the gadgets and services you already own and use.
I provide all the above, supported by my readers who find my answers valuable (patronage model). Please consider supporting me by sending any amount via 
(send to @PosiTek), or via 
(send to Support@PosiTek.net), or via 
using any credit card (no Paypal account required), or by mailing a check or cash to PosiTek.net LLC 1934 Old Gallows Road, Suite 350, Tysons Corner VA 22182.
I am not a non-profit, but your support helps me to continue delivering advice and consumer technology support to the public.
If you need more immediate or direct support, please see my 1-on-1 Tech Support page. I don't profess to know everything about everything, but I'm great at finding and giving you exactly the right answer in the way you need to hear it. Give me a try and let Your Tech Coach help you get your technology working for you, not the other way around!
Need more help using this website? Click here!
The information presented on this website and referred to in various social networking channels are the considered opinions of the authors. We accept no advertising, kickbacks or any sort of remuneration for any commercial products or services that we recommend or suggest. Furthermore, posts or links to external websites or other content do not imply endorsement, unless explicitly stated.
Any elements on this website that may be linked to or displayed, including trademarks and product/service images, are for educational purposes only under fair use copyright law. PosiTek.net LLC purchases licensing for commercial imagery used on this website via Shutterstock.com and any other imagery is licensed for our use via:
