Anonymous Surfing: Not just for the bad guys! You might have heard about hackers using the Dark Net, or the Deep Web to buy and sell hacking tools. That’s where anonymous surfing gets a bad rap. But for the rest of us, there can be some very good reasons to surf without leaving an identity trail behind you as you go. For instance, journalists who are researching stories or political dissidents who don’t want their government breathing down their necks. […]
Zoom & Print: a reader asks… Hi Coach, do you have an easy way for me to be able to print part of a page blown up in size? I often print Adobe PDFs that have architectural drawings, and the pages are actually very large, but when I print them they must shrink down the whole page to fit on standard size paper. Is there a way I can take just a part of the page and print that bit […]
iPhone Yellow Battery: a reader asks… Hi Chris, I noticed this evening that my battery indicator is no longer green, but kind of yellow orange. I wasn’t able to plug in anywhere today and drew my battery down to the red. When I got home I plugged it in and after awhile it turned from red to yellow orange. Did I mess up my battery by draining it too far? First off, no need to worry. The battery indicator turns […]
Simple Outlook Solution: a reader asks… Hey Coach, I’ve used Outlook for years tied to my Verizon email account. I now find myself in the situation where I use a few computers, a smartphone and a tablet. Can you give me a straightforward and simple solution so my email, contacts, calendar, tasks and notes are all kept in sync across all these devices? I’m frustrated with read versus unread messages not the same, and with having to enter contacts and […]
Instagram Photo Editing: a reader asks… Hi Chris, I use Instagram on my iPhone, and I find the editing function pretty minimal. Same for the editing tools in the iPhone’s Photos app. Is there anything better? I’m always forgetting to set my camera app for square photos, so they don’t look good on Instagram. Instagram offers quite a few editing tools in the app, but noticeably missing are such basic tools as crop, and redeye reduction. While the default Instagram view […]
Old Windows: a reader asks… I was working on my old desktop and opened up Google Chrome and received an interesting alert. Do I have any options or just have to update Windows? Or just switch internet browsers? I only use this computer for remote office access via google chrome, surfing the Internet, Microsoft Word and Microsoft Excel. This has less to do with your Chrome web browser than with overall computer security. This warning simply means that Google doesn’t consider either Windows […]
Senior-proof the Touchpad: a reader asks… Hi Chris, my father is 83 and uses a Windows 7 laptop with a touchpad. I’m his ‘tech support’ and am always having to help him with strange problems that happen. When I ask, he’s not giving me good intel on what was happening just before the problem surfaced. I suspect that he’s misusing the touchpad, but he doesn’t want to switch to a regular mouse – I’ve offered to buy him one, but […]
Play my iPhone on the big screen: a reader asks… I have an iPhone 6 plus, a Netflix account, and an LCD TV (currently connected to my FIOS TV box). I would really like to watch Netflix on the big screen, but I don’t want to have to buy an Apple TV. Is there a cheaper alternative? There are always alternatives! In your case, you need to check for two capabilities on your TV: If you have an unused HDMI […]
Back Online: After more than just a few days of our online presence being anything but (…online), we are back up and running with a new website hosting company and a more robust email provider. Let me tell you what happened. Over the last few years, our readership has grown – thank you! We were continuing to use Bluehost for our website hosting service, and their reliability and service have waned while our needs increased. The ‘last straw’ happened earlier […]
Windows 10 Privacy: a reader asks… Hi Chris, I’ve upgraded to Windows 10, and things seem to be working fine. But I’m a little concerned about privacy, especially after reading some reviews online. What can I do to stop Microsoft’s built-in spying? When you first upgraded to Windows 10, Microsoft very strongly suggested you create a Microsoft account to log into your computer. That opens up a lot of doors into your computer use to the company. If you did, […]
Printer Cartridges: a reader asks… Hi Coach, I have an HP inkjet printer and it seems like I’m always buying new ink cartridges. They’re costing me more than the printer cost! Do you think I should try a refilling or non-HP brand replacement cartridge? Short answer: No. But read on. You are seeing the results of our printer and ink marketing engine in full swing. Manufacturers have reduced the price of the printers themselves to the point where they aren’t […]
Verizon Email Password: a reader asks… Hi Chris, all the sudden my Verizon email isn’t working, Outlook is showing me a box with the server, username and password. Of course I don’t remember the password, can you tell me how to reset it? I should note that Verizon’s email service is experiencing hiccups over the last few days, which may be why that box popped up on your screen. As an unfortunate side-effect in Windows, you get no warning when […]
iPhone Safari Login with LastPass: a reader asks… Hi Coach, I use LastPass on my iPhone (thanks for the tip!) and it’s great. The only problem is when I try to log into a site like Facebook using Safari. I have to open LastPass, find the entry and then copy my password to the clipboard in order to log in to the website. Is there a faster and easier way? Glad you are using a password manager for better security! […]
New Mac Setup: a reader asks… Hi Coach, I finally succumbed to the PC-to-Mac drumbeat, ditched my old Windows laptop and got myself a shiny new Macbook Air. I’m new to the Mac scene – do you have any tips on how to setup my Mac and things I should do? I also have an HP Officejet printer, an iPhone and an iPad. I use Gmail, do online surfing and shopping and use Word and Excel. Oh, and I’m a […]
Strong Wi-fi: a reader asks… Is it possible to configure a home network of two access points so that your device (in my case, it’s usually an iPad or iPhone) picks up the stronger signal as you move from one location to another? I seem to always start working with slow internet access and then notice that it’s because my iPad is still connected to the more remote and far weaker signal. Unfortunately, the kind of control you’re looking for […]
Printer Won’t: a reader asks… Hi Chris, I’m having a problem with my printer. It was working just fine till this morning, but I’ve sent several print jobs and nothing’s printing. I’ve checked the cable (fine), restarted the printer (looks ok), made sure there’s plenty of ink and paper (check), but nothing will print. Any advice? I have a Windows 7 PC if that helps. Take a quick look at the bottom right of your screen where all the little […]
Browser Padlock: a reader asks… Hi Chris, some websites I visit have a green padlock (like your website) and some don’t. I know it has something do do with security, but can you give me a quick primer? Sounds like you’re using the Google Chrome web browser (or perhaps Firefox). The green padlock to the left of the URL lets you know that every bit of data that passes between your computer and that website is encrypted so hackers can’t […]
Photo Resizing: a reader asks… Can I ask you a quick question and if there is a simple answer, will you tell me? I am trying to attach photos on-line to a site but they have to be 5MBs or less and everything I have seems to be way more. Is there an easy way to make them 5MBs? I use a Windows 7 PC. Let me give you the simple answer first, and then go into some detail. First, […]
Macbook Air puffed out: a reader asks… Hi Chris, my 2011 Macbook Air started developing a problem last week and it’s getting worse. Last week I noticed that the left side of the trackpad wasn’t clicking anymore. This week the lid won’t close all the way and it looks like the case is warped. What should I do? Sounds like you’ve got a case of the expanding (puffy) battery. The picture you sent doesn’t look too bad, I’ve seen expanding […]
Safari Crash Fix: a reader asks… Hi Chris, I’ve been experiencing an intermittent problem with both my Mac and my iPhone. When I run Safari, sometimes it just crashes and shuts down for no reason I can figure out. This happens when I type in something to search for in the URL bar but doesn’t happen when I type in a website address. Do you have a quick fix for this? Apple’s default web browser on the Mac and iOS, […]
Windows 10 Standard User: a reader asks… I have a new computer with Windows 10 on it. Everybody says to use a ‘Standard’ account for everyday use, and don’t log into your ‘Administrator’ account. I know I could do this easily in Windows 7, but I’m stumped on what to do in Windows 10. Can you point me in the right direction? Microsoft really has made things both easier and harder for folks with Windows 10. Likely you created a […]
Fake AmEx emails: a reader asks… Hi Coach, I’m getting more suspicious all the time, thanks to you! Can you please verify that the email I’ve forwarded to you is a fake? It’s from American Express and warns me about a problem with my account. I don’t want to go someplace and find that my AmEx card won’t work, but I’m afraid to click on anything in the message. You are right to be wary, the email is a stone-cold […]
Make a boot USB: a reader asks… Hi Coach, I’ve got a problem. I have a Windows Ultrabook and want to wipe the SSD and install Windows fresh. I don’t have any system restore feature I can find. This was a former work computer that got re-imaged. I do have a valid, unused Windows 7 installation DVD, but the ultrabook doesn’t have a DVD drive. I’ve got a desktop PC with a DVD drive though. I’ve been looking online for […]
Mac Maintenance: a reader asks… Hi Chris, I have a 2-year-old Macbook Pro and the operating system is version 10.9.6. Since I got the Mac I have just been doing the usual, surfing the internet, online shopping, email (I use Mac Mail and a gmail account), along with a few other things I’ve installed over the years. I never really thought about maintenance, since when I switched over from Windows, the Apple guy said Macs don’t need all the work […]
Dead Laptop Display: a reader asks… Hi Chris, my laptop (a 2-3 year old Dell XPS 15) and the monitor stopped working. Can you give me some advice on what to do? Laptops are by design, engineered with specialty parts. The manufacturers have to do this in order to get everything to fit into the laptop form factor. So hardware repairs can be tricky. I would not suggest you do this yourself, but have it repaired by a reputable repair […]
AutoReply=Bad Juju: a reader asks… Hi Coach, I’m a small business that has a contact form on my website. I turned on my web host’s autoresponse so that anyone who uses the online form gets an email answer but then all hell broke loose. I started getting dozens of emails, non-delivery reports and such. Is there a way to do this so I can avoid all that mess? Actually, the best way to avoid that mess is to dispense with […]
Win10 Local Account: a reader asks… I’m starting the free upgrade to Windows 10, but the darn thing wants me to create a new Microsoft account online. Do I have to do this, and if not, how do I make a regular Windows account? Microsoft really, really wants you to create a Microsoft account online and use that to log into Windows. This is critical to the long-term success of Windows, now that upgrading the operating system is free (once you’ve […]
Unlock iPad Redux: a reader asks… Unlock iPad? I’ve read your instructions on the subject however I’m not feeling confident about being able to carry them out. If I take the iPad to an Apple Store can they unlock it for me? The Apple Support Community has plenty of horror stories about how Genius Bar people won’t help unlock a ‘bricked’ iOS device. That said, you should probably start off by using chat or telephone support at https://getsupport.apple.com/ and see what they […]
Horizontal Line in Word: a reader asked… Hi Coach, I use Microsoft Word 2010, and want to have a horizontal line to separate text in a manuscript I’m working on. I don’t see that command in my ribbon bar (it’s in the one in Outlook though). I’ve been using tables with the bottom border, but that’s kind of klugy to me. Got a better answer? I’ve got two for you. Since you already use Outlook and that horizontal line button […]
Bu-bye Windows 8: a reader asks… Hi Coach, I bought a new laptop PC in March 2013, with Windows 8. I haven’t bothered to upgrade it to the 8.1 update that Microsoft put out, and now I see a Windows 10 update being offered. My PC is working ok, should I upgrade or keep what I’ve got going? And if you say to upgrade, which one should I do? Houston, you have a problem. Windows 8 (for just about everyone besides […]
"I'm all about helping you deal with our 21st century high-tech digital world so you can enjoy a healthy and secure digital life!"
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