Blue Screen of Death: a reader asks… I was working along, doing my thing on my Lenovo Thinkpad and got a blue screen – unexpected error. I restarted normally and am now having regular blue screens. Have done all updates and run malware, virus scans – all I can do at the novice level. My 3rd blue screen didn’t clear on its own and I had to shut down the computer and start it back up again. Never a good sign. […]
Older Eyes: a reader asks… Hi Chris, I’m 77 and have a Windows 10 laptop. My eyesight isn’t what it used to be and I’m having trouble seeing everything on my screen. I’m always losing where my mouse cursor is on the screen, and the text is so darn small that I can’t read easily. What can I do to make using my computer easier? Don’t feel like it’s just you, most people over 40 have trouble seeing what’s on […]
My Passport Mac-ified: a reader asks… I just got a new My Passport 2tb external storage drive from Staples. I want to use it with my MacBook Pro which has El Capitan on it, with the Time Machine app. When I plugged it in and tried to set it up in Time Machine, I got a warning “Are you sure you want to erase the backup disk “My Passport”? Erasing will destroy all information on the disk and can be […]
Windows Updates? a reader asks… Chris, I was working along, doing my thing on my laptop and got a blue screen – unexpected error. I restarted normally and then started running scans. When I ran the Bitdefender vulnerability scan, I got the window – Bitdefender says I’m missing some critical updates. Funny thing is that I did not get a notice from Microsoft Update. Was I supposed to go out and manually check for updates?? Should I now download the ones […]
Lost my Mac Calendar! a reader asks… I’m so mad at myself! I’ve been using the iCloud app on my PC to sync my calendar and contacts from Outlook to my iPhone. I got an iMac and setup the Calendar app, everything looks good. Except I accidentally deleted my calendar! I looked and it’s empty on my iPhone and in Outlook on my PC too! Am I toast or can I get it back somehow? Whoops! Don’t beat yourself up […]
Mac to HP, Hello? a reader asks… Hi Chris, I have a 2011 Macbook Pro with OS X Mavericks and an HP Officejet 6700 all-in-one inkjet printer. I installed the HP software on the Mac. Up until a week ago, everything worked reasonably well, I was able to print (but not scan) from the Mac. I also have a Windows PC that was able to print and scan. After coming back from a weekend away, I found that my Mac […]
PUP appfish: a reader asks… Hi Chris, after taking your advice and installing Malwarebytes Anti-Malware, I got my first malware alert – should I always delete what it finds? It found 2 items on my Windows 7 Dell laptop. If you check the Malwarebytes’ program settings under Detection and Protection you’ll see a section called “Non-malware Protection’ where you can choose how Malwarebytes treats things that aren’t guaranteed malware, but could be harmful to your computer. These are Potentially Unwanted […]
Office Key? a reader asks… I bought Microsoft Office 2010 online awhile ago, and have misplaced the order information with that all-important product key. I now have a new computer and would like to install Office 2010 on it. I was able to find the installation program, so I can install it, but I’m stuck on the product key part to activate Office. I still have my old computer with Office 2010 activated on it, but I can’t find the […]
Windows 10 Upgrade – Now? a reader asks… Should I take the free upgrade to Windows 10 now? I keep getting that annoying popup on my 1-year-old Dell desktop PC (with Windows 8.1 running on it). My computer works just fine for me and I’ve been putting off the upgrade for a long time now. The popup says the upgrade is only free till July, so I’ve got a little time. I use a computer but consider myself a A […]
Fake Amazon Email: a reader asks… Hi Chris, I received this email from Amazon.com, is it legit? In a word, no. No reputable business has any business sending you a zipfile (unless you deal with them regularly and have pre-arranged for the delivery via email of a file) for any reason. In the case of Amazon, their email notifications never use a file attachment. So on the face of it without digging any deeper I can tell you with confidence […]
Mac Backup Doesn’t: a reader asks… Hi Coach, I have a Macbook Air and recently updated to El Capitan. An annoying problem has cropped up where my Time Machine doesn’t backup to my Apple Time Capsule. It used to work just fine before the upgrade and only took a few minutes. Can you help or should I just take everything into the Genius Bar and get them to figure it out? Before you haul your equipment off to the Apple […]
Keyboard not working: a reader asks… Hi Chris, I need some hints. My Dell all-in-one (XPS 2420) computer has been working just fine for years. All of the sudden my keyboard stopped working. I’m not sure what to do. If you have the original keyboard that came with your Dell, then it is a wireless keyboard. So the first thing I’d do is check that the little power switch hasn’t been accidentally turned off. That’s the chrome slider switch in […]
Annoying Updates: a reader asks… Do I have to update Java and Adobe Flash Player all the time? It seems like every day one or the other says it needs an update. I have a Windows 7 computer with Norton 360 on it, and I don’t do a whole lot with my computer. Just surfing the web, email mostly. These constant updates are really annoying! Well, I have to tell you that yes, you do have to do those updates. […]
Mac vs. PC, again: a reader asks… So my old HP is on its last leg — I can actually hear the chugging noise! I am looking at the new HP – 360 Envy 15 inch screens. I like the idea of tablet and PC functionality. Then in the back of my mind I wonder if now is the time to make the switch to an Apple platform? I’d like to hear your thoughts. It’s an age-old question of Mac […]
No Spin Hard Drive: a reader asks… I need a quick primer on hard drives please. SSD versus a standard hard drive. Why would I want to pay more for less space? In two words: reliability and performance. a traditional hard drive uses spinning platters inside the drive and a little arm that moves about to find the data bits stored on the platters. Those moving parts are subject to encountering (or causing) errors when the hard drive is moved […]
iPad disabled, options? A reader asks… Hi Chris, my father somehow managed to lock up his iPad. Not only can he not unlock and use the iPad, but he doesn’t even see the number keypad when he turns the iPad on. It’s a 3rd generation iPad and he has a Logitech bluetooth keyboard. He’s had it about 2 years, and recently we updated it for him to iOS8. He’s had it working just for several weeks, and all of the sudden […]
Cloud Backup Backup: a reader asks… Hey Coach, can you help me? I use Dropbox and made a mistake. I deleted a file from my Dropbox and I need to get it back. The deletion has already synchronized across all my computers and devices so the file isn’t there anywhere anymore. Is there a way to get it back? In a word, yes! Dropbox keeps 30 days worth of backup on your files, and they make it pretty easy to […]
Fake Blue Screen of Death: a reader asks… Hi Chris, I’ve been getting the dreaded “Blue Screen of Death” on my computer at odd times, usually about once a day or every few days. Here’s a screenshot. Should I call the support number listed? I’m very worried my computer is really messed up. Also, how did this happen, I’m using the protection programs you recommended! Stop, do not proceed. This is a scam. I’m glad you sent me a screenshot. […]
Mac Photos to Dropbox: a reader asks… Hi Chris, I recently switched from Windows to a Mac. I’m having trouble working with photos. On the PC when I plugged in my camera, all my photos got put into My Pictures. When I do the same on the Mac, I don’t see the photos in the Finder window under Pictures, I can only see them in the Photos app. So here’s my problem. I want to put some photos into Dropbox […]
My PC is in Hospice: a reader asks… Hi Chris, I think my computer is in hospice and ready to die. It seems to crash a lot, sometimes with the dreaded BSOD, sometimes just restarting and showing me a “this computer has recovered from a serious error” message. Everything runs very slowly and surfing the internet is painful. It’s not got a virus, I have your recommended computer protection programs on it, but it’s really messing up – a lot. […]
Old-school Backup: a reader asks… Hi Coach, I’ve got a 2 year old Windows 7 laptop, and a brand new 2tb Passport external hard drive. I’m finally ready to follow your advice and backup my computer. I don’t want to store any files on the internet, but I want to be covered in case of disaster. Can you give me a quick how-to for backup? Congratulations, you’re joining about 3% of consumers who actually do backup. I should note that […]
iPhone Family Sharing – a reader asks… Hi Chris, my husband and I’ve been using an iPhone for years, and now our kids are old enough, so we’re going to get them iPhones too. Call me crazy, but I think this is the best way we can keep track of all our comings and goings. Should we set them all up on my Apple ID or go with this new “Family Sharing” plan that Apple’s pushing? What are the pro’s […]
I can’t send AOL mail! a reader asks… Hi Chris, I was wondering if you might be able to determine why emails I am sending are bouncing back. I’ve attached a “non-delivery report” from one of my rejected emails. I use AOL for email, and have had problems sending to several email services including Cox, Comcast, and yours! Thanks for any help you can provide… Anytime you send an email to someone and their email service provider rejects it, you should […]
Friend’s Email Faked: a reader asks… Hi Chris, I received an email from someone I know, but the email was strange, just a few words and then a website address with a lot of characters. I clicked on the link which took me to a Microsoft website with a warning on it that said my computer was infected and to call a number. So I called the number and this guy said he was from Microsoft Tech Support, confirmed that […]
Mac to iPhone & Back: a reader asks… Hi Chris, I have an iMac and an iPhone. I’ve got my email, calendar and addressbook syncing between the two just fine, but is there a way I can either synchronize files or copy them from one to the other? Transferring or synchronizing files between different computers (and types of computers) can get a little complicated. Since you use all Apple devices, one way is to use AirDrop to pass files back […]
Vanity Domains: a reader asks… Hi Coach, I run a small business and up to now have been doing just fine with just a phone number and a gmail address. Everybody says I should be using my own domain name instead of gmail. Can you tell me what to do to make this happen? While your question is deceptively simple to ask, as you will see there are a lot of factors to consider in giving you a complete answer. […]
Quick Find for Windows 10: Seems like this week is chock full of Windows 10 questions! A reader asks… Hi Chris, I’m using Windows 10 now, and reasonably happy. But I haven’t taken the time to arrange tiles on the new Start menu, and it is a pain to click the All Programs and scroll down the list to find what I want. Is there a fast and easy way to open a program? The fastest way I can think […]
Hate Edge? a reader asks… I upgraded my laptop from Windows 7 to Windows 10, and I think it all works fine. There’s only one problem – I absolutely hate the new browser. I was happy using Internet Explorer 11, and I find this new “Edge” to be a real pain. What should I do? A quick and easy answer is to simply stop using Edge and start using IE11. Microsoft is pushing Edge on everybody, but Windows 10 still […]
Win10 Start Busted: a reader asks… Hi Chris, my Windows 10 computer has a problem. I can run any program that’s on my taskbar, and can right-click the desktop to get to control panel stuff, but clicking the Start button doesn’t do anything. Can you help? Windows 10 is getting better as Microsoft squashes bugs left and right. But there are still some glaring issues, and your busted Start menu could be indicative of one of them. But the first […]
Don’t get Phished: A reader asks… Hi Chris, I’m hearing more and more about ‘phishing‘ and my company has even setup mandatory training for all employees. Before I go to that training, can you give me a quick primer on what it is and what to watch out for? I’m not sure why we are worrying about this, we’re just a small company. More and more companies are coming to the realization that if they hold sensitive information on their […]
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