Practical Help Library – Page 27 – Practical Help for Your Digital Life®

Practical Help Library

DashLane vs LastPass

June 13, 2016

DashLane vs LastPass: a reader asks… What do you think of DashLane for password management? I know you recommend LastPass, can you tell me the main differences? I’m glad you’re using (or planning on using) a password manager! These days, you can’t get by with anything less, it’s too much of a risk for getting your online identity stolen by hackers. There are plenty of good password managers, including 1Password, KeePass and RoboForm. Each of these password managers has their […]
Cookie Crumbles

June 10, 2016

Cookie Crumbles: a reader asks… Hi Coach, I’ve run across several websites that have a warning on them saying that they use “cookies” and I have to accept them to use their website. Is there anything I need to worry about these things on my computer, like can they infect me or cause other trouble? Cookies are little files that websites store on your computer, primarily intended to make your web browsing experience faster and easier. They may include references […]
2-factor Authentication

June 9, 2016

2-factor Authentication: a reader asks… Hi Coach, can you tell me what to do to turn on 2-factor authentication for my gmail account? You should take a quick look at my article: 3 Things to Know about 2-Factor Authentication (and some advice) which will give you a good primer for what 2-factor authentication is (and what it isn’t). To turn this feature onto gmail (they call it two-step verification), here’s what you do: visit https://myaccount.google.com/security/signinoptions/two-step-verification/enroll-welcome?hl=en and click the blue Get Started button, and sign […]
Keyboard locked up

June 8, 2016

Keyboard locked up: a reader asks… Hi. I hit my Logitech Ultrathin keyboard and it has locked up and I do not know how to unlock it. I have also lost the scroll “up ” and “down” function on my iPad. Have switched on and switched off, but nothing is happening. Please Help!!!!!! Thank you. When you say ‘hit’ I’m assuming you inadvertently pressed some keys, not that you damaged it. I’ve found that there are two common ways that […]
Winmail.dat

June 7, 2016

Winmail.dat: a reader asks… My laptop email has been changed somehow to show incoming emails in this format (winmail.dat) and I cannot open regular reports I get because of this. Do you know anyway I can read these files? I use Yahoo email and this just started a few weeks ago, Previously I was getting emails with reports and was able to read them just fine. The problem isn’t with your computer or email, it’s with the person who sent […]
Windows 7 Updates

June 6, 2016

Windows 7 Updates: a reader asks… I keep fighting the MS requests to update to Windows 10 so I keep canceling those update requests. But these updates also popped up. Are there any that you would recommend I not accept? I am on Windows 7 pro. Microsoft splits up their Windows Updates into two categories: Important and Optional. At this point in the Windows 7 life-cycle, Microsoft is no longer doing major bug-fixes and adding new features, but only providing […]
Finger your iPhone

June 3, 2016

Finger your iPhone: a reader asks… I have an iPhone 6, my first iPhone with a fingerprint reader embedded in the Home button. I’ve registered my fingerprint in the settings, but I can’t seem to get a decent read of my finger when I try to open the iPhone with my fingerprint. Is there a trick to that? Just a minor trick, but one that can easily trip up people, especially folks who transitioned from a Blackberry with physical keys. […]
Windex your Outlook

June 2, 2016

Windex your Outlook: a reader asks… Hi Coach, can you suggest something to help me clean up my Outlook? I’ve got duplicate contacts, calendar events and even emails all over the place. They’ve sort of accumulated over time, and it’s time to do some housekeeping. Do you have any suggestions? I’m using Outlook 2010 on a Windows 7 computer. While you can certainly do this manually by eyeballing everything, and copying information from one contact or event to the other […]
Windows 10 Strikes Again

June 1, 2016

Windows 10 Strikes Again: a reader asks… Hi Chris, this morning I went to my Dell laptop PC and instead of Windows 7 I was presented with Windows 10. Apparently the upgrade happened overnight, even though I didn’t ask for it. It seems like everything is working, I read here about laptop upgrades going horribly wrong, but my internet works, my screen works, my touchpad & keyboard works, nothing seems to be not working. At this point what do you […]
Firestick Theater

May 31, 2016

Firestick Theater: a reader asks… My surround sound system doesn’t work with the firestick. But it works with the TV. Any ideas how the firestick can work with the surround sound system. Any ideas will be appreciated. The Amazon Firestick is an amazing gadget for watching video of all kinds. It’s designed to plug into an available HDMI port on your flat-screen TV, but for folks with home theater setups, that can be less than satisfactory. After all, you’ve invested […]
Buh-bye Facebook

May 30, 2016

Buh-bye Facebook: a reader asks… Just a quick question, I’m sick of facebook, can you tell me how to turn it off? Quick answer, visit https://www.facebook.com/help/delete_account, read the notifications and then click the blue Delete my Account button. It’s that simple. But recognize that this is a permanent action, you won’t be able to reactivate your facebook account (you can always create a new facebook account though). There are various confirmations you’ll need to go through, and possibly security hoops (if you’ve turned […]
Missing Message?

May 27, 2016

Lost Message? a reader asks… Hey Chris, I’ve been having trouble lately, in that sometimes people aren’t getting my messages. Sometimes it’s a lost facebook private message, sometimes a lost email, sometimes a text that never got delivered. Is there something going on that I should be worried about? I don’t think there’s anything new, but I do think you’re starting to experience the effects of communication overload. If it was only one communication channel, I might explore problems with that […]
Junk Gmail

May 26, 2016

Junk Gmail: A member asks… Lately, I’ve been getting alot of junk email in my Gmail inbox. I used to just get a little bit, but now I’m getting dozens of silly emails daily. Some are straight advertising like drugs from Canada, and some just have nonsense text in them. And some have file attachments or pictures in them. Why is this happening and can you tell me some simple ways I can stop this? I’m not a computer expert! Gmail […]
Password Magic

May 25, 2016

Password Magic: a reader asks… Is there an easier way to make hard-to-guess passwords that I can remember? I’ve been using various combinations of my dog’s name, names of my kids, and so on. I don’t want to use a password manager because I only go to about a half-dozen places online. So I’ve been creating one basic password and varying it for each place I go. I hope you’ll reconsider using a password manager (like https://www.lastpass.com) as that’s the […]
Robocall Block

May 24, 2016

Robocall Block: A reader asks… Hey Chris, I know I can use the DoNotCall registry to try to block robocallers, but I still get way too many on my iPhone and now I’m starting to get junk text messages. Is there any way I can block this stuff? The US Government’s Do Not Call Registry (https://www.donotcall.gov/) is a good first start at eliminating junk calls, and you can and should register every phone number you have, landline and cellphone. But That’s […]
New FIOS Router?

May 23, 2016

New FIOS Router? I just upgraded my home FiOS system. Now that I have the new Verizon router in hand, I am concerned how it will work with the Netgear wireless routers we attached to the old router. While the installation instructions look ‘stupid simple’ I wonder if I will run into challenges when I upgrade the Verizon device. I also wonder if I need to upgrade our Netgear Wireless routers -they are quite dated. I read that the best […]
Mac Firewall

May 20, 2016

Mac Firewall: a reader asks… I recently switched from using an old Windows laptop to a Macbook Pro. I’m still learning how to use it, and I have a question. Isn’t there some firewall I need to turn on, and don’t I need an internet security program? Thanks for any advice you can share! Congratulations on getting your new laptop! Switching from one to the other (either way) is more about finding the new places where the same old controls […]
Landline-less Fax

May 19, 2016

Landline-less Fax: a reader asks… Hi Chris, I have a problem that’s probably more common than I think. Here’s my situation: I live in a condo and don’t have a landline, just a cell phone. I have a computer and internet service at the condo. On rare occasions I need to send out faxes, but often need to be able to copy and scan things to my computer. Is there a multi-function device that will do this for me – […]
Why Update?

May 18, 2016

Why Update? a reader asks… It seems like every day some part of my technology needs to be updated. It’s a real pain, especially when I’m working on something and a popup hits my screen saying I need an update to something or other. Just yesterday my Norton told me I have to upgrade to a new version. Do I really need to do these updates? Short answer, yes. In almost all cases, an update to a software program, operating system, […]
Change your Batteries

May 17, 2016

Change your Batteries: a reader asks… How often should I change the batteries on my remote controls and other battery-powered devices? Does it hurt them to run with low batteries? How about a primer on how to deal with batteries? Smartphones, cordless telephones, electric shavers, remote controls, garage door opener clickers – we’re surrounded by many small devices that run on batteries. Here’s a simple but often overlooked tip on what to do when they don’t work very well – change the battery! Read on […]
Stop Win10 Upgrade

May 16, 2016

Stop Win10 Upgrade: a reader asks… Dear Chris: On my “in box” I just got notification that Windows 10 is being installed without my even asking for it…On Thursday…What should I do? I don’t need a new fangled system….hopefully it won’t affect my word processing stuff…I like things as they are going along…I have a 6-year old HP laptop with Windows 7. Ok, you have till Thursday to cancel the Windows 10 upgrade, and since you have an older Windows […]
Blue Screen of Death

May 13, 2016

Blue Screen of Death: a reader asks… I was working along, doing my thing on my Lenovo Thinkpad and got a blue screen – unexpected error. I restarted normally and am now having regular blue screens. Have done all updates and run malware, virus scans – all I can do at the novice level. My 3rd blue screen didn’t clear on its own and I had to shut down the computer and start it back up again. Never a good sign. […]
Older Eyes

May 12, 2016

Older Eyes: a reader asks… Hi Chris, I’m 77 and have a Windows 10 laptop. My eyesight isn’t what it used to be and I’m having trouble seeing everything on my screen. I’m always losing where my mouse cursor is on the screen, and the text is so darn small that I can’t read easily. What can I do to make using my computer easier? Don’t feel like it’s just you, most people over 40 have trouble seeing what’s on […]
My Passport Mac-ified

May 11, 2016

My Passport Mac-ified: a reader asks… I just got a new My Passport 2tb external storage drive from Staples. I want to use it with my MacBook Pro which has El Capitan on it, with the Time Machine app. When I plugged it in and tried to set it up in Time Machine, I got a warning “Are you sure you want to erase the backup disk “My Passport”? Erasing will destroy all information on the disk and can be […]
Windows Updates?

May 10, 2016

Windows Updates? a reader asks… Chris, I was working along, doing my thing on my laptop and got a blue screen – unexpected error. I restarted normally and then started running scans. When I ran the Bitdefender vulnerability scan, I got the window – Bitdefender says I’m missing some critical updates. Funny thing is that I did not get a notice from Microsoft Update. Was I supposed to go out and manually check for updates?? Should I now download the ones […]
Lost my Mac Calendar!

May 9, 2016

Lost my Mac Calendar! a reader asks… I’m so mad at myself! I’ve been using the iCloud app on my PC to sync my calendar and contacts from Outlook to my iPhone. I got an iMac and setup the Calendar app, everything looks good. Except I accidentally deleted my calendar! I looked and it’s empty on my iPhone and in Outlook on my PC too! Am I toast or can I get it back somehow? Whoops! Don’t beat yourself up […]
Mac to HP, Hello?

May 6, 2016

Mac to HP, Hello? a reader asks… Hi Chris, I have a 2011 Macbook Pro with OS X Mavericks and an HP Officejet 6700 all-in-one inkjet printer. I installed the HP software on the Mac. Up until a week ago, everything worked reasonably well, I was able to print (but not scan) from the Mac. I also have a Windows PC that was able to print and scan. After coming back from a weekend away, I found that my Mac […]
PUP appfish

May 5, 2016

PUP appfish: a reader asks… Hi Chris, after taking your advice and installing Malwarebytes Anti-Malware, I got my first malware alert – should I always delete what it finds? It found 2 items on my Windows 7 Dell laptop. If you check the Malwarebytes’ program settings under Detection and Protection you’ll see a section called “Non-malware Protection’ where you can choose how Malwarebytes treats things that aren’t guaranteed malware, but could be harmful to your computer. These are Potentially Unwanted […]
Office Key?

May 4, 2016

Office Key? a reader asks… I bought Microsoft Office 2010 online awhile ago, and have misplaced the order information with that all-important product key. I now have a new computer and would like to install Office 2010 on it. I was able to find the installation program, so I can install it, but I’m stuck on the product key part to activate Office. I still have my old computer with Office 2010 activated on it, but I can’t find the […]
Windows 10 Upgrade – Now?

May 3, 2016

Windows 10 Upgrade – Now? a reader asks… Should I take the free upgrade to Windows 10 now? I keep getting that annoying popup on my 1-year-old Dell desktop PC (with Windows 8.1 running on it). My computer works just fine for me and I’ve been putting off the upgrade for a long time now. The popup says the upgrade is only free till July, so I’ve got a little time. I use a computer but consider myself a A […]

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