Practical Help Library

  • New Year's Resolutions

    New Year’s Resolutions

    December 26, 2019

    New Year’s Resolutions: a reader asks… It’s time for me to craft my new year’s resolutions, what should I consider for my ‘digital life’? I would suggest that everybody put their own security at a place of importance on resolutions, to build good security habits when using technology. So many of us really don’t take security seriously, leaving our doors unlocked, garages open, and cars unlocked and with valuables/desirable objects in plain sight. We depend on (and hope for) nothing […]

  • Lost Document

    Lost Document

    December 12, 2019

    Lost Document: a reader asks… A few days ago, I was working in Microsoft Word on a document, and saved it. I tried to find it today and it’s not in my Documents folder. I don’t know what happened, can you help? I can help explain how MS Word’s “File Save” window pane works. Different versions of MS Office each work a little differently. In the current version (Office 365), the File Save pane has three columns. The left-side column […]

  • Mac Infection?

    Mac Infection?

    December 5, 2019

    Mac Infection? A reader asks… Help! I use a Macbook Pro and Google Chrome. I accidentally clicked on a link (porn) that started sending me Chrome messages. In a panic, I decided I should protect the Mac. I first installed MacKeeper but then uninstalled it. Then I read some reviews and TotalAV got the best review. What do you think? It did find some malware. So stop and take a breath, Macs are generally immune to the plethora of viruses […]

  • Earbud Dilemma

    Earbud Dilemma

    November 25, 2019

    Earbud Dilemma: A reader asks… I have an iPhone and wired Earbuds I’ve been using for years. It’s time for me to upgrade to wireless earbuds. Should I go with the Airpods (or new Airpods Pro) or is there something else that’s better? I should mention that the Earpods aren’t really comfortable in my ears, especially after an hour or more. But we are a mostly Apple family, with Macs, iPads and Apple Watches. I’m stuck figuring out the best […]

  • New PC Advice

    New PC Advice

    November 18, 2019

    New PC Advice: a reader asks… I’m still on my old PC with Win 7, but know that it’s near time for me to pull the plug and upgrade (especially after reading your article). You also advised me to consider refurbished computers, so I’m looking at Microcenter.com. I found these options, do you have any advice on which I should choose? I’m glad you’re ready to kick Windows 7 to the curb, it’s definitely time to get more current in […]

  • Dark Web Warning

    Dark Web Warning

    November 11, 2019

    Dark Web Warning: a reader asks… I got an alert today saying my email was compromised on the Dark Internet. Not sure what to do. The notifier – Experian – has this when I logged into my account – I got one back in 2013 from Adobe.com.  I don’t know this site. What do you think? So I have to be careful here, you sent me a screenshot so I can’t verify the legitimacy of the warning. Usually folks forward […]

  • 2FA Authenticator Sync

    2FA Authenticator Sync

    November 8, 2019

    2FA Authenticator Sync: a reader asks… I followed your advice and installed the LastPass Authenticator for 2FA. I’ve got it backed up to my LastPass account and installed it on my iPhone 7 and my iPad (Air2). I recently added 2FA on my Amazon account and that added fine on my iPhone, but didn’t add to my iPad so they aren’t matched anymore. What should I do? Very simply, delete the LastPass Authenticator from your iPad, make sure you have […]

  • Wordpress Block Editor

    WordPress Block Editor

    October 28, 2019

    WordPress Block Editor: a reader asks… I have a WordPress-powered website and am having trouble with some page layouts. I have content split into table columns using html coding, but there are some odd text breaks where the text doesn’t continue to the right end, but wraps badly. Any advice for me? First off, you’re having trouble because WordPress doesn’t do a great job of handling manual html coding within a page. WordPress is intended for website development without having […]

  • Fake Email Password Reset

    Fake Email Password Reset

    October 18, 2019

    Fake Email Password Reset: a reader asks… I got this email saying my email account password was reset. Before I click the link to reset my password, I thought I’d check with you. Is this real or fake? It’s fake. Do not click the link, just delete the email. This is a phishing scam and would take you someplace you don’t want to go, in an attempt to get you to divulge your email password. The easy way to tell […]

  • MS Account Security

    MS Account Security

    October 3, 2019

    MS Account Security: a reader asks… I received an email, supposedly from Microsoft giving me a code for my account password reset. Is this legitimate? I don’t even know if I have a Microsoft account. I have a Windows 10 PC. Thanks for forwarding the actual message, that way I can check the html links that are embedded in the email. This email appears legit. This is typical of an email response from an online entity that is attempting to […]

  • iOS 13.1.1 or iPhone 11?

    iOS 13.1.1 or iPhone 11?

    September 27, 2019

    iOS 13.1 or iPhone 11? A reader asks… I have an iPhone 7 that’s been acting really wonky for quite a while, dropping calls and having bad wi-fi, plus the battery doesn’t hold much of a charge anymore. Do you think I should replace the battery and update to the latest iOS that just came out, or replace my old iPhone with a new iPhone 11? My general advice is to always update your iPhone to the latest iOS version […]

  • Pink TV Screen

    Pink TV Screen

    September 16, 2019

    Pink TV Screen: a reader asks… You’ve helped me once before and I’ve found myself in another situation that I can’t figure out. I’ve got a fairly new TV (sharp led smart tv model lc-50Q703OU). I haven’t been able to get the color settings correct yet. It gets incredibly dark on standard mode and goes pink when I try theater mode, which is the only way I can actually see the details in the picture. I’ve reset all the settings […]

  • Firestick to Old Projector

    Firestick to Old Projector

    September 13, 2019

    Firestick to Old Projector: a reader (from Rome) asks… Dear Chris, hello from Rome, Italy! I have a problem, can you help me to find best way to connect Amazon Firestick to my projector for video signal ( Benq PE5120 ) and to my home theatre for audio signal 5.1 ( Yamaha DPS-A1 ). For audio connection I’d like to use optical signal for taking advantage of 5.1. I’ve attached photos of my projector and receiver connections. Saluti! Based on […]

  • Printing Woes Resolved

    Printing Woes Resolved

    September 4, 2019

    Printing Woes Resolved..A reader asks… I have two printers, both HP. One’s a Laserjet and one’s an Inkjet I use just to print 4×6 photos. A problem started a few weeks ago where I tried to print to the Laserjet (with letter-size paper loaded) and the printout came out with just part of the page printing. Sometimes I’m getting error messages on my computer when printing to the Laserjet, and am always getting an error trying to print photos on […]

  • Deleting Files in Win10

    Deleting Files in Win10

    August 30, 2019

    Deleting Files in Win10: a reader asks… I have a ton of near-duplicate photos in my Pictures folder (Windows 10 PC). I think they came from my iPhone camera through iCloud. There are over a dozen sets of near-duplicates, the only difference I can tell is the file names (numbers go up). How can I get rid of all these duplicates? Most likely, you got those near-duplicates by holding down the shutter button when taking a photo instead of tapping […]

  • Dry Hair in Croatia

    Dry Hair in Croatia

    August 20, 2019

    Dry Hair in Croatia: a reader asks… I’m planning to go to Croatia for vacation. I have been searching for a travel adapter/Converter for my electronics ( smartphones, watches, digital cameras, and of course my hair dryer) but I’m not sure which one should I get. The ones that I found online seems like will not with for my Dyson Supersonic hair dryer. Croatia uses the standard European round-pronged plugs and power (230v. 50hz AC). I don’t know the exact […]

  • Update Windows 10 Now

    Update Windows 10 Now

    August 16, 2019

    Update Windows 10 Now: a reader asks… I have a Windows 10 computer and haven’t been fastidious about updating every time Microsoft issues an update. I do have automatic updates turned on though. Is that good enough? I would say that in most cases, waiting for the automatic updates to apply is good enough for most people. You should prudently restart your computer as soon as possible anytime Windows tells you that it installed updates that require a restart. But […]

  • Mac Rings Phone?

    Mac Rings Phone?

    August 7, 2019

    Mac Rings Phone? A reader asks… I noticed recently that anytime my iPhone rings, my Mac does too! What’s up with that? Is there a way to turn this off? I also see that my text messages are copied onto the Mac as well. I don’t want that either, other people use my Mac and I don’t want them reading my text messages. A few versions ago (of macOS), Apple developers added these capabilities to the Mac so you wouldn’t […]

  • SMB Internet Presence

    SMB Internet Presence

    August 1, 2019

    SMB Internet Presence: a reader asks… I am a small business owner in the UK, just starting out. I don’t have a lot of money for a fancy website design and such, but want to get an internet presence. Do you have a quick and dirty list to get me started? Ok, let me start by saying this is an opinion piece, based on my many years of experience dealing with small businesses. Not everybody is going to agree with […]

  • Mouse Freezes

    Mouse Freezes

    July 26, 2019

    Mouse Freezes: a reader asks… I have a Logitech wireless USB mouse I’m using with my Windows 10 system. It’s been working fine since I got it over a year ago, but all the sudden it’s started acting wonky. Every few seconds the cursor freezes, or disappears, and then a few seconds later it reappears and/or starts moving again. It isn’t the battery (mine’s rechargeable and has plenty of charge). Is there an easy way to fix this? Let me […]

  • Manage Safari Pop-ups

    Manage Safari Pop-ups

    July 19, 2019

    Manage Safari Pop-ups: a reader asks… I am trying to get a document off a government website, but that website offers its documents using popups, and my web browser (Safari) automatically blocks all popups. How can I allow popups on that site so I can get the document downloaded? Safari (and almost all web browsers) have pop-up blocking tools built-in. In the case of Safari, they opt to automatically block pop-ups on all sites. Other browsers may let you set […]

  • Use 2-Factor Authentication

    Use 2-Factor Authentication

    July 9, 2019

    Use 2-Factor Authentication: a reader asks… I’ve read about this two-step user authentication stuff, do you think I need to use this? I’m just a normal home computer user. Short answer, yes. Need I say more? At this point in time, hackers and scammers have so far outstripped the industry’s paltry attempts at protecting us from them. So much so that every person using a computer or any other device connected to the internet needs to use 2-factor authentication everywhere […]

  • AVG Secure Browser?

    AVG Secure Browser?

    May 29, 2019

    AVG Secure Browser? A reader asks… I was running a scan on my computer using the free AVG Antivirus. Not sure how this new app showed up – but it is called AVG Secure Browser and it has like an override action on docs and web browsing windows. It also makes pdf docs open in this app and very hard to manipulate. Also converted the icon for all pdf docs to the three colored round key hole. First question- what […]

  • Audio Sync Problem

    Audio Sync Problem

    May 14, 2019

    Audio Sync Problem: a reader asks… I have a Samsung HW-MM45C sound bar. That is connected to my RCA LED55G55R120Q TV via a HMDI cable coming from the Direct TV box. I have a PLYE P2002ABT1 Amplifier that I have 5 rooms with speakers hooked up to. It only has 1 pair of audio input jacks. I have the Direct TV box audio out jacks connected to my Bose CD player input jacks and the out put jacks connected to […]

  • iOS Wi-Fi Stops

    iOS Wi-Fi Stops

    May 7, 2019

    iOS Wi-Fi Stops: a reader asks… For the last few months I’ve been seeing a problem with my iPhone and iPad. I think it may have started when I did the last major update to iOS. After a while, my home Wi-Fi stops working on the devices, although they still show connected. The only way to fix this is to turn off Wi-Fi and then turn it back on. Is there a better fix for this annoyance? While Apple won’t […]

  • LED TV Terms

    LED TV Terms

    April 23, 2019

    LED TV Terms: a reader asked… What’s the difference between QLED and OLED? The first term QLED refers to a type of screen display technology used by Samsung televisions. Short for “Quantum Dot LED”, this is similar to standard LED televisions except it purports to have brighter colors. All standard LED TVs have a backlight that illuminates the colored dots on the screen, so standard LED TVs are often brighter near the edges. This technology has been around quite a […]

  • Don't be a Victim

    Don’t be a Victim

    April 16, 2019

    How To Avoid Being A Victim Of Social Engineering Social engineering is the intentional use of deceit to get information from individuals, which is then used for fraudulent purposes. In most cases, hackers find ways to lure unsuspecting culprits into giving them personal information that includes passwords for sensitive accounts such as bank accounts and emails addresses among other social sites. Internet users should know that it is never possible to be completely safe as long as they hold a […]

  • Best Browser?

    Best Browser?

    March 21, 2019

    Best Browser? A reader asks… I have a Windows 10 PC and it came with the Edge browser. It sounds like nobody likes that, so do you have a suggestion for an alternative? I agree with the others, Microsoft Edge isn’t my preferred web browser. Personally I like Google Chrome, as it fits my needs. That would also be a good choice for anyone who uses a Gmail account. Lots of folks also like the Firefox web browser. Both of […]

  • New TV?

    New TV?

    March 20, 2019

    New TV? A reader asks… I have a great system set up in my bedroom : Fujitsu TV, Yamaha AV Receiver RX-V2300, FireTv stick (with a HDMI converter which you recommended and works great) and about 6 speakers build in the wall. The Fujitsu TV is ready to retire and it will need to be replaced very soon. Which TV will you recommend to buy so I can still use what I have (receiver-speakers-fire stick). You provided lots of great […]

  • Airpod Listen In

    Airpod Listen In

    March 13, 2019

    Airpod Listen In: a reader asks… While I’m not usually one to complain, I’m finding it harder and harder to hear when sitting at a table in any restaurant. The noise level is sometimes so loud I can’t easily hear the person sitting across from me. I know I can wear earplugs to cut the noise, but that really doesn’t help me hear my table-mate easier. Got any advice for me? If you’re an iPhone user who also uses the […]

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